Mazurie Wright
Chicago,IL
Summary
Results-driven operations professional with over 15 years of experience in housing operations, facilities management, and custodial services in university settings. Proven ability to lead crossfunctional teams, manage multimillion-dollar budgets, and implement efficient processes. Adept at coordinating large-scale projects, resolving facilities emergencies, and ensuring exceptional service delivery. Skilled in Microsoft Office Suite, Google Workspace, Kronos, Workday, StarRez, and Maximo.
Overview
23
23
years of professional experience
Work History
Assistant Director of Operations
Housing and Residence Life - University of Chicago
Chicago, USA
01.2017 - Current
- Lead recruitment, training, and supervision of Local 743 employees
- Oversee operations for multiple residence halls, ensuring cleanliness, safety, and comfort for students
- Manage multi-million dollar operating and capital projects from conception to completion
- Serve as key liaison between Facilities Services and Residence Life, resolving maintenance and service issues
- Coordinate hall opening/closing logistics and special event support
- Respond to all residence hall facilities-related emergencies, including after-hours support
Manager, Environmental Custodial Services
ABM - University of Chicago
Chicago, USA
01.2014 - 01.2017
- Directed daily custodial operations for student housing serving 1,100 residents
- Led over 3,000 room turnovers during summer conference season
- Managed departmental budget exceeding $500K and oversaw payroll and employee schedules
- Conducted safety and environmental inspections to maintain high cleanliness standards
- Delivered performance evaluations, training, and professional development for staff
Supervisor, Environmental Custodial Services - Special Services
All Team Staffing - University of Chicago
Chicago, USA
01.2009 - 01.2014
- Supervised custodial staff supporting university construction and special projects and training new hires
- Conducted air quality analysis and implemented sanitization best practices
- Managed budget and processed payroll
Front Desk Coordinator, Residence Hall and Commons
University of Chicago
Chicago, USA
01.2007 - 01.2009
- Enforced university housing policies while supporting residents and guests
- Resolved student concerns and facilitated communication between students and facilities staff
- Delivered exceptional customer service in a high-traffic, student-centered environment
Dietary Specialist
University of Chicago
Chicago, USA
01.2002 - 01.2007
- Supported patient dietary needs by coordinating meal orders and ensuring sanitary food prep practices
Education
Truman College
Chicago, IL01.2009
Malcolm X College
Chicago, IL01.1994
Dawson Technical Institute
Chicago, IL01.1991
Skills
- Operations Management
- Staff Recruitment & Development
- Budgeting & Financial Oversight
- Customer Service Excellence
- Project Management
- Cross-Departmental Coordination
- Crisis & Emergency Response
- Inventory & Asset Management
- Payroll & Scheduling Systems
Timeline
Assistant Director of Operations
Housing and Residence Life - University of Chicago
01.2017 - Current
Manager, Environmental Custodial Services
ABM - University of Chicago
01.2014 - 01.2017
Supervisor, Environmental Custodial Services - Special Services
All Team Staffing - University of Chicago
01.2009 - 01.2014
Front Desk Coordinator, Residence Hall and Commons
University of Chicago
01.2007 - 01.2009
Dietary Specialist
University of Chicago
01.2002 - 01.2007
Truman College
Malcolm X College
Dawson Technical Institute
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