Mazzy Spencer
Charlotte,North Carolina
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
3
3
years of professional experience
Work History
Front Desk Training Manager
The Renaissance Day Spa
05.2022 - Current
- Trained all new hires for answering phones, booking appointments, selling memberships and packages, and customer service skills
- Worked on and implemented strategies for team efficiency, successfully having employees raise and exceed their goals of 20 packages and 5 memberships a pay period.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- All previous jobs as front desk clerk
- Enhanced employee performance by designing and implementing comprehensive training programs.
Front Desk Clerk
The Renaissance Day Spa
09.2020 - 12.2021
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Pitched and sold packages, retail, and memberships to clients upon check out to provide greater savings for greater customer satisfaction and retention
- Set clients up with and performing services such as, compression therapy, the dry float experience, spot cryotherapy, full body cryotherapy, and an infrared sauna
- Consistently aided in hitting a minimum bank goal per day, selling $800 of retail per day, and personal goals of 17 packages a pay period
Education
Bachelor of Science in Business Administration, International Business -
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- Customer service and interpersonal skills
- Public speaking
- Audience Analysis
- Leadership skills
- New Employee Training
- Adaptability
Campus Involvement
Business Honors Program
- Attend professional business meetings, Conduct consulting projects
Delta Zeta VP of Philanthropy
- Started as assistant VP of Philanthropy securing sponsorships, auction items, helping take down and set up our fall philanthropy event
- Currently planning our spring philanthropy event to raise money for Starkey Hearing Foundation
- Ensure all of our members achieve 36 hours of community service and $75 in donations to other philanthropic causes
- Assist out community service and fundraising chair in putting events together to support our philanthropy
- Work with our local philanthropy on The Charlotte Speech and Hearing Center committee to host their annual Communication Counts 5K
Timeline
Front Desk Training Manager
The Renaissance Day Spa
05.2022 - Current
Front Desk Clerk
The Renaissance Day Spa
09.2020 - 12.2021
Bachelor of Science in Business Administration, International Business -
University of North Carolina At Charlotte
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