Mbaire Icharia
Newcastle,DE
Summary
My objective is to contribute significantly to organizational success by actively seeking and implementing solutions through the leverage of emerging technologies to optimize products and streamline business processes to enhance overall outcomes. I am particularly excited about the prospect of joining a forward-thinking team, where I can bring a unique blend of creative solution finding and a genuine passion for fostering innovation.
As a recent graduate with a Bachelor of Science in Innovation Technology Management, I am eager to apply the skills and mindset cultivated throughout my academic journey which provided me with a robust foundation in innovative thinking, creative thinking, and design thinking, coupled with strong collaboration and communication skills.
Overview
7
7
years of professional experience
Work History
INTERN
AGAKHAN UNIVERSITY HOSPITAL
01.2018 - Current
- Filing and Document Management
Officer
Diamond Trust Bank
03.2024 - 07.2024
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Identified sales opportunities and referred customers to branch partners in financial services.
INTERN
K-UNITY SACCO
03.2021 - 05.2021
- Network cables clipping
- Hardware and software preventive maintenance
- Operating system and antivirus installation
- Daily monitoring of ICT channels to flag transaction abnormalities
- Customer service
- Data entry and filing
- Gathering ICT-related information for the purpose of system audit
- Risk analysis and assessment for ICT ecosystem
- Compiling of system audit reports
Education
Bachelor of Science - Business Innovation and Technology Management
Jomo Kenyatta University of Agriculture and Technology
06.2023
Kenya Certificate of Secondary Education -
Alliance Girls High School
11.2017
Skills
- Innovation
- Creativity
- Attention to Detail
- Collaboration
- Leadership
- Communication
- Organization
Volunteerandleadershipexperience
- House Coordinator in Charge of Music, Developed leadership and organizational skills by guiding diverse house activities and mobilizing members to collaborate effectively for participation in inter-house music competitions.
- Swimming, Demonstrated discipline, perseverance, and commitment through consistent participation in swimming, balancing training schedules with academic responsibilities.
- St. John Ambulance Club, Acquired first aid and emergency response skills through participation in St. John Ambulance club, showcasing a commitment to community service and a sense of responsibility.
- Social Welfare Society, Contributed to community outreach initiatives, emphasizing social responsibility and empathy while collaborating with diverse teams to organize outreaches to homes for the aged.
- Music Club, Demonstrated a creative and disciplined approach through participation in musical activities, showcasing teamwork and communication skills within musical ensembles.
- Journalism Club, Enhanced communication and writing skills through involvement in journalism, contributing to school publications and demonstrating attention to detail and effective storytelling.
References
- Catherine Ngendo, Human Resources Manager, Agakhan University Hospital, 254-2022052
- Irene Kimani, Human Resources Manager, K-UNITY SACCO, 254-725224234
Timeline
Officer
Diamond Trust Bank
03.2024 - 07.2024
INTERN
K-UNITY SACCO
03.2021 - 05.2021
INTERN
AGAKHAN UNIVERSITY HOSPITAL
01.2018 - Current
Bachelor of Science - Business Innovation and Technology Management
Jomo Kenyatta University of Agriculture and Technology
Kenya Certificate of Secondary Education -
Alliance Girls High School
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