M’Balu Conteh
Brooklyn Park ,MD
Summary
Forward-thinking professional offering numerous years of experience working for healthcare companies in benefits administration and developing employee policies and procedures. Exceptional skill working with teams to hire effectively and provide strong training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
Medstar Washington Hospital Center
Washington, DC
04.2018 - Current
- Oversaw delivery of care for patients on medical-surgical, Intermediate care, Postpartum, Labor and delivery, and Neonatal unit providing direct care, delegating nursing assignments, and supervising team comprised of RNs, LPNs, technicians and unit clerks.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses and served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Audited charts and reviewed clinical documents to verify accuracy.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Human Resource Director
Livingston Place Assisted Living
Washington, DC
06.2021 - 06.2023
- Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
Human Resources Manager/Case Manager
Frontline Community Services
Beltsville, MD
06.2013 - 08.2018
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided leadership, guidance and support to staff members.
Education
Bachelor of Arts - Psychology
Coppin State University
Baltimore, MDBachelor of Science - Nursing
Bowie State University
Bowie, MDMaster of Science - Nursing Education
Grand Canyon University
Arizona City, AZSkills
- Care Planning
- Precepting
- Medication and IV Administration
- Family Education
- Clinical Assessment
- Quality Improvement
- Talent Management
- Organizational Development
Certification
- NRP
- BLS Instructor
Timeline
Human Resource Director
Livingston Place Assisted Living
06.2021 - 06.2023
Registered Nurse
Medstar Washington Hospital Center
04.2018 - Current
Human Resources Manager/Case Manager
Frontline Community Services
06.2013 - 08.2018
Bachelor of Arts - Psychology
Coppin State University
Bachelor of Science - Nursing
Bowie State University
Master of Science - Nursing Education
Grand Canyon University
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