M'BALU (LULU) KOUROUMA
Woodbridge,VA
Summary
Enthusiastic and bright individual completing a bachelor of science in HPEX kinesiology and minor in psychology. Eager to contribute to team and workplace success through hard work, and attention to detail with exemplary communication skills and multitasking. Clear understanding of Respect and Responsibility in any place of business. Motivated to learn, grow and excel in Any situation and task at hand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Orientation Leader
Virginia Commonwealth University, VCU
03.2023 - 08.2023
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Sustained collaborative relationships with faculty, staff and administration.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Front Office Receptionist
Virginia Commonwealth University, VCU
08.2022 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Retail Sales Associate
Tilly's Clothing Store
06.2022 - 08.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
President/Worthy advisor of Quantico assembly
International Order of the Rainbow for Girls
06.2020 - 07.2021
- Carried out interpersonal communication with others
- Developed documentation and logs of implemented solutions and submitted assembly reports
- Achieved under budget and on time project management to adhere to project goals
- Developed innovative sales and marketing strategies to Facilitate business expansion within assembly
- Oversaw daily administrative operations including but not limited to events charity work and assembly finances.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Education
Bachelor of Science - HPEX Exercise Science (Kinesiology)
Virginia Commonwealth University
Richmond, VA05.2025
High School Diploma -
Potomac High School
Dumfries, VA06.2021
Skills
- ADDITIONAL SKILLS
- Great Listening Skills
- Social Perceptiveness
- Administrative Skills
- Rigorous work ethic
- Team building
- Critical thinking
- Consulting
- Conflict Management
- Negotiation and Persuasion
- Activity Planning
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Orientation Leader
Virginia Commonwealth University, VCU
03.2023 - 08.2023
Front Office Receptionist
Virginia Commonwealth University, VCU
08.2022 - 05.2023
Retail Sales Associate
Tilly's Clothing Store
06.2022 - 08.2022
President/Worthy advisor of Quantico assembly
International Order of the Rainbow for Girls
06.2020 - 07.2021
Bachelor of Science - HPEX Exercise Science (Kinesiology)
Virginia Commonwealth University
High School Diploma -
Potomac High School
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