Mbaye Jacques Sene
New York,NY
Summary
Dynamic Security Instructor with a proven track record at A1 Security Professionals, excelling in lesson planning and public speaking. Enhanced security performance through individualized support and effective communication. Recognized for boosting customer satisfaction as Brunch Supervisor at Empire Rooftop Bar by resolving issues promptly and training staff to meet high performance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Instructor
A1 Security Professionals
12.2023 - Current
- Promote a positive learning environment by establishing clear expectations and maintaining consistent training management techniques.
- Track security progress, frequently checking in with struggling securities and identifying root causes of problems.
- Boost Security performance by providing individualized support and targeted feedback.
DoorMan
230 Fifth Rooftop Bar
01.2016 - 01.2025
- Maintained a welcoming environment for guests through courteous greetings and assistance.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Brunch Supervisor
Empire Rooftop Bar
06.2017 - 10.2019
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
Education
Master of Science - Accounting And Finance
ISCOM Sup Managment
Dakar/Senegal01-2009
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Good costumer service skills
- Windows Words Excel Powerpoint
Accomplishments
- Achieved my certicication as Security Instructor with DCJS by completing the Instructor Development Course with accuracy and efficiency.
Certification
Security Instructor
Event Planner
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Security Instructor
A1 Security Professionals
12.2023 - Current
Brunch Supervisor
Empire Rooftop Bar
06.2017 - 10.2019
DoorMan
230 Fifth Rooftop Bar
01.2016 - 01.2025
Master of Science - Accounting And Finance
ISCOM Sup Managment
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