Morgan S. Beach
Maidsville,WV
Summary
Astute professional highly skilled in many aspects of the medical field, industry laws and regulations, patient care, and customer satisfaction. In-depth knowledge of medical terminology and pharmacy standards, with commitment to accurately meeting and exceeding stringent deadlines. Exceptionally detail-oriented and punctilious, with a strong focus on accuracy and quality of work. Productive and methodical approach to daily tasks and solving problems. Dependable track record of strong communication and effective collaboration. Strong embrace of constructive criticism. Adept and comfortable to self-sufficiently work on assigned and expected tasks, with a dedication to professional team relationships of trust and respect and team efforts.
Overview
16
16
years of professional experience
Work History
Medical Transcriptionist
Nuance Communications
Burlington, MA
11.2019 - Current
- Transcribed and edited physician reports from dictation and drafts from speech recognition software using multiple different company specific applications, as well as clinic specific electronic health records systems and applications.
- Followed all HIPAA rules and regulations regarding patient confidentiality, and transcribed sensitive documents with complete objective confidentiality.
- Translated medical jargon into correct and clinician-preferred terminology, and applied medical terminology related to provider-specific treatments and techniques.
- Maintained compliance with legal and medical requirements, internal protocols, and oversight committee standards.
- Updated patient chart information in electronic health records systems and applications as specifically requested and preferred by each different clinician.
- Accurately documented medical dictation to record patient care records.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Assisted in maintenance of medical charts and/or electronic medical record filing.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Worked cohesively with physicians and other clinical staff to complete transcriptions, as well as my own company superiors for the purposes of fluid communication and any needed assistance.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Reviewed documentation for compliance with requirements and accuracy of information, as well as grammar and syntax errors prior to submitting documents to clinicians for final sign-off.
Library Circulation Clerk
Marion County Public Library Systems
Fairview, WV
05.2015 - 05.2017
- Successfully completed check-in, check-out, cleaning, and proper shelving procedures of circulating library materials daily.
- Maintained inventory records and verified what items were available and items being used for active projects.
- Assisted patrons in finding desired materials.
- Maintained upkeep and janitorial needs of the facility, and maintained office equipment in proper operating condition.
- Enabled ease of material location by replacing returned items in alphabetical order to library shelves.
- Promoted library events and programs, and distributed reference materials to employees or customers.
- Delivered excellent guest services by answering inquiries from visitors.
- Ran and sent notices and/or bills through computer programs and applications, and called patrons about missing books and late returns.
- Set up library displays with new and promoted books.
- Answered questions from customers and staff, including phone calls.
- Used multiple computer programs and applications to proficiently navigate and manage patron accounts and systems of circulating materials.
- Established and organized crafts, books, and activities (through the use of multiple computer programs, research, and library material systems) for children’s programming classes of preschool-aged children.
- Orchestrated and “taught” children's programming classes
- Read books to grade school children on a schedule as part of their regular library visits.
- Ran cash register, as well as closing reports.
- Noted important information on and made changes to patron accounts.
- Ran fax and copy machine.
- Assisted patrons with use of computers and tablets.
Cook/Waitress/Cashier
Nan Nan's Place
Blacksville, WV
03.2014 - 06.2014
- Respectfully and effectively communicated with customers to take orders, wait tables, and provide an enjoyable dining experience.
- Ran register, and completed register paperwork at end of shift.
- Answered phone and assisted customers with desired items.
- Prepared all foods in accordance with Monongalia County Health Department standards.
- Assisted with and organized staff meetings.
- Stocked food items and pop cooler.
- Swept and mopped floors.
- Thoroughly cleaned kitchen and dining room and washed dishes at end of shift, also in accordance with Monongalia County Health Department standards.
Restorative Certified Nursing Assistant
Genesis Healthcare
Fairmont, WV
03.2013 - 10.2013
- Student to employee: learned and tested on skills of a CNA, and completed CNA course and clinicals with satisfactory grades.
- Subsequent satisfactory completion of WV state nursing assistant certification test on 07/06/2013.
- Began working as CNA and transitioned to RCNA (restorative certified nursing assistant.)
- Followed HIPPA and OSHA guidelines.
- Assisted residents with activities of daily living.
- Ensured safety and cleanliness of residents.
- Communicated with family members on levels permissible by a CNA.
- Assisted residents with eating meals.
- Provided emotional support and companionship to residents.
- Answered call-lights and residents' needs and requests in a timely manner.
- Performed delegated tasks and communicated clearly with all superiors to address any resident needs, requests, or concerns.
- Acted decisively and according to training in urgent situations involving resident care.
- Administered variety of therapeutic treatments to patients, such as passive and active range of motion and progressive mobility exercises, as instructed by physical therapist.
- Communicated effectively with patients, nurses, physical therapists, and other clinical staff to identify needs and establish comfortability level throughout therapeutic exercises, as well as address any other concerns.
- Utilized approved restorative approaches and adhered to treatment plans in execution of patient care, making recommendations to appropriate superiors.
- Maintained accurate and thorough documentation of daily health and behavior information, as well as physical therapy session outcomes to track patients' progress towards treatment goals.
- Promoted and conducted activities for all residents to stay physically active and maintain ROM.
Cook/Waitress/Cashier
Nan Nan's Place
Blacksville, WV
01.2013 - 05.2013
- Listed above.
Customer Service Representative/Stock Associate
Chico Enterprises, Inc./Mac’s Convenience Stores
Fairview, WV
04.2011 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Navigated and negotiated interactions with more difficult or hostile customers, keeping the safety of others the top priority.
- Ran register and completed register paperwork at end of shift
- Assisted customers in finding products.
- Answering phone calls.
- Stocked all store items and kept back-stock organized.
- Fronted and faced all store stock.
- Received, confirmed contents of, unloaded, and organized stock orders.
- Waited on customers.
- Prepared all coffees and in-house foods.
- Maintained a clean environment for customers, including wiping and cleaning counters and other surfaces, sweeping, and mopping floors.
Cashier
Walmart
Morgantown, WV
09.2010 - 03.2011
- Answered questions about store policies and addressed customer concerns.
- Organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Returned misplaced or unwanted merchandise.
- Kept register, work area, and register aisle clean.
- Bagged items in a safe and organized manner.
- Assisted customers with loading of cart.
Cook/Waitress/Cashier
Nan Nan's Place
Blacksville, WV
04.2008 - 05.2010
- Listed above.
Education
High School Diploma -
Clay-Battelle High School
Blacksville, WV05.2011
Pharmacy Technician Prep Program Diploma - Pharmacy Technology
Monongalia County Technical Education Center
Morgantown, WV05.2011
Skills
- HIPAA Compliance
- Adept in medical terminology and transcription
- Safe and legal use of electronic medical health records
- Close attention to detail
- Proficient in multiple different computer programs, applications, and electronic medical health records
- Quick and efficient ability to grasp and master new concepts and applications/devices required for tasks
- Composed and professional demeanor with customers and coworkers
- Excellent verbal and written communication
Timeline
Medical Transcriptionist
Nuance Communications
11.2019 - Current
Library Circulation Clerk
Marion County Public Library Systems
05.2015 - 05.2017
Cook/Waitress/Cashier
Nan Nan's Place
03.2014 - 06.2014
Restorative Certified Nursing Assistant
Genesis Healthcare
03.2013 - 10.2013
Cook/Waitress/Cashier
Nan Nan's Place
01.2013 - 05.2013
Customer Service Representative/Stock Associate
Chico Enterprises, Inc./Mac’s Convenience Stores
04.2011 - 08.2012
Cashier
Walmart
09.2010 - 03.2011
Cook/Waitress/Cashier
Nan Nan's Place
04.2008 - 05.2010
High School Diploma -
Clay-Battelle High School
Pharmacy Technician Prep Program Diploma - Pharmacy Technology
Monongalia County Technical Education Center
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