M Bridget Lee
Jacksonville,FL
Summary
Dynamic professional with a proven track record in operational efficiency and exceptional customer service, honed across roles at American Insulators and the YMCA. Skilled in workflow streamlining and scheduling management, I excel in fast-paced environments, driving results while maintaining strong ethical standards. Demonstrates a commitment to excellence and a willingness to embrace additional responsibilities.
Overview
15
15
years of professional experience
Work History
Operation Support Specialist
American Insulators
04.2022 - Current
- Answer phone calls, create jobs from vendor portals, schedule jobs, make repair tickets for jobs and respond to emails quickly
- Responsible for creating insulation quotes from measure sheets submitted by the Estimators to be emailed to customer
- Responsible for creating jobs, collecting payments and scheduling the job once the quote has been accepted by the customer
- Handle warranty repairs
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Kid Zone Experience Maker
YMCA
09.2012 - 03.2024
- Responsible for educating and entertaining children while parent exercised in the gym
- Developed, planned and taught a children’s cardio class
- Helped children explore their creativeness with teaching arts and crafts
- Developed relationships with families that attend the YMCA
- Attended meetings, maintained cleanliness of the kid zone, and continued personal development by attending educational classes provided by the YMCA
- Learned the Daxko system
- CPR certified
- Group Fitness Instructor certified
Customer Service Representative
Fletcher Medical Supply
04.2021 - 04.2022
- Answer calls in a high volume call center to help patients place reorders for supplies or send out new orders
- Review documentation quickly to create orders for patients to get equipment to them stat in the hospital
- Research correct diagnosis codes for orders and check insurance to make sure it is active and follow the guide lines set by the insurance providers, in a highly regulated industry
- Provide answers to patient questions and help trouble shoot equipment issues
- Contact doctor offices to obtain information for missing orders via telephone or fax
- Use Docusign for patients when items need to be mailed
Key Partner and Sales Partner
Brighton Collectables
11.2018 - 08.2021
- Responsible for opening and closing the store, taking deposits to the bank and maintaining the balance of the register
- Responsible for inputting pay roll, obtaining sales objective, and training new partners
- As well as continuing the responsibilities as a sales partner Responsible for showing the latest fashion trend in handbags, shoes and jewelry
- Providing product knowledge and assisting customers with their selections at the cash register
- Processing and restocking inventory, changing displays and keeping our customers informed with outreach
- Taking sales over the phone with payment, packaging and shipping items to the customer or ordering them if not in stock at the store
Second Assistant and Sales Associate
Brookstone
12.2017 - 09.2018
- A key holder position, responsible for opening and closing the store, taking deposits to the bank, and maintaining the balance of the registers/safe
- Training new employees and continued educational training for self improvement
- Introducing clients to new technical items, answering questions about products and assisting them in choosing the best items to fit their needs
Sales Lead and Sales Associate
Crazy 8
08.2009 - 10.2017
- A key holder position, responsible for opening and closing the store
- Responsible for banking and maintaining the balance of the cash registers
- Training new employees
- Helping clients in choosing apparel for their children or relative
- Responsible for helping clients in choosing apparel for their children or relative
- Showing them the latest fashions for children
- Responsible for cashing them out at the register and making sure that they have every question answered
- Providing them with the best customer service to even the youngest of clients
Education
AA Degree -
Valencia Community College
Orlando, FLSkills
- Excellent attendance record
- Willingness to add on responsibilities
- Strong sense of ethics
- Strong customer service skills
- Highly organized
- Result driven individual
- Volunteer in church community
- Operational Efficiency
- Scheduling Management
- Workflow Streamlining
References
Available upon request
Timeline
Operation Support Specialist
American Insulators
04.2022 - Current
Customer Service Representative
Fletcher Medical Supply
04.2021 - 04.2022
Key Partner and Sales Partner
Brighton Collectables
11.2018 - 08.2021
Second Assistant and Sales Associate
Brookstone
12.2017 - 09.2018
Kid Zone Experience Maker
YMCA
09.2012 - 03.2024
Sales Lead and Sales Associate
Crazy 8
08.2009 - 10.2017
AA Degree -
Valencia Community College
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