Michael Brown
Bangor,ME
Summary
Dedicated professional with a strong work ethic and a willingness to learn and excel in any field. Proven ability to manage operations, lead teams, and deliver quality service across diverse industries.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Laborer / General Handyman
Anything Goes Junk Removal
05.2025 - Current
- Assist in removing heavy furniture and large household items from residential and commercial properties
- Provide physical labor support for property cleanouts, including hoarding situations and estate cleanups
- Perform outdoor clean-up tasks such as bush and yard debris removal
- Support light carpentry and repair work as needed, including dismantling items, patching, and basic construction tasks
- Communicate with clients to ensure satisfaction and safe handling of their property
- Work collaboratively in a team-oriented, fast-paced environment requiring strength, efficiency, and attention to detail
General Manager
Lids
01.2024 - Current
- Currently manage Lids in Bangor, ME after overseeing multiple high-volume locations (Peabody, MA; Natick, MA; and Bangor, ME) over the past three months
- Directed daily store operations, staff scheduling, inventory management, and visual merchandising to meet sales goals and brand standards
- Recruited, trained, and developed team members across locations to ensure consistent customer service and operational performance
- Monitored KPIs and implemented strategies to drive sales, improve shrink results, and enhance team productivity
- Adapted quickly to varying store needs, balancing responsibilities across multiple locations while maintaining performance targets
- Maintain strong customer service standards, resolve escalated issues, and lead by example on the sales floor
Service Manager
LongHorn Steakhouse
10.2024 - 06.2025
- Managed day-to-day restaurant operations, consistently working 50–70 hours per week to ensure efficient service and team productivity
- Oversaw financial processes including nightly bank drops, balancing safes and cash drawers, and maintaining cash flow accuracy
- Created and maintained weekly labor schedules, aligning staffing with projected sales and team availability
- Opened and closed the restaurant, ensuring full operational readiness and adherence to cleanliness and safety standards
- Supervised the expo line, coordinating precise and timely food delivery during high-volume service periods
- Maintained a high standard of guest service, directly resolving complaints and supporting staff under pressure
- Implemented and monitored call-ahead seating procedures to reduce guest wait times and streamline dining room flow
- Acted as a flexible utility player by stepping into both front- and back-of-house roles to uphold service quality
Restaurant Manager
Timber Kitchen & Bar
04.2024 - 10.2024
- Oversaw daily restaurant operations, ensuring a high standard of service, cleanliness, and organization
- Coordinated between kitchen and front-of-house staff to maintain consistent communication and service flow
- Ensured all food orders were prepared accurately and delivered to guests promptly
- Maintained quality control by verifying food presentation aligned with restaurant standards
- Resolved service delays or guest issues quickly and professionally to uphold a positive dining experience
- Promoted a clean, well-organized, and efficient work environment for both staff and guests
Group & Personal Trainer
Adam Clark Fitness
09.2023 - 06.2024
- Led individual and group training sessions focused on strength, conditioning, and functional fitness
- Designed personalized fitness programs tailored to clients' goals, experience levels, and physical needs
- Motivated clients to achieve performance and wellness milestones while maintaining proper form and injury prevention techniques
- Provided consistent accountability, support, and education to help clients develop sustainable fitness habits
- Maintained a clean, organized, and professional training environment aligned with gym standards
General Manager / Fitness Trainer
Planet Fitness
05.2021 - 10.2023
- Managed day-to-day operations of a high-traffic fitness center, overseeing staff scheduling, member services, facility maintenance, and sales performance
- Led hiring, training, and development of team members to uphold Planet Fitness standards and deliver excellent customer experiences
- Delivered one-on-one and small-group fitness training sessions focused on proper technique, goal setting, and motivation
- Drove membership growth through effective outreach, sales strategies, and strong retention practices
- Ensured compliance with corporate policies, safety procedures, and cleanliness protocols across all areas of the gym
- Handled conflict resolution, escalated customer concerns, and maintained a positive, inclusive gym environment
Potato Harvester
Flewelling Farms
09.2016 - 10.2021
- Operated harvesting equipment and assisted in the manual sorting, loading, and transportation of potatoes during seasonal harvests
- Worked long hours in varying weather conditions to meet strict production deadlines
- Maintained equipment and followed safety protocols to ensure efficient and safe harvesting operations
- Collaborated with a team to complete time-sensitive agricultural tasks in a physically demanding environment
- Gained firsthand experience in agricultural production, fieldwork logistics, and seasonal farm operations
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Punctual and reliable
- Team leadership
- Decision-making
- Time management
- Verbal and written communication
- Customer relationship management (CRM)
Certification
- Group Trainer Certification – Expert Rating
- ServSafe Certification – Food Safety & Handling
Timeline
Laborer / General Handyman
Anything Goes Junk Removal
05.2025 - Current
Service Manager
LongHorn Steakhouse
10.2024 - 06.2025
Restaurant Manager
Timber Kitchen & Bar
04.2024 - 10.2024
General Manager
Lids
01.2024 - Current
Group & Personal Trainer
Adam Clark Fitness
09.2023 - 06.2024
General Manager / Fitness Trainer
Planet Fitness
05.2021 - 10.2023
Potato Harvester
Flewelling Farms
09.2016 - 10.2021
Awards
Planet Fitness Top EFT Performer Award – 2022
Farm Business Management Award
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