Mbye Ceesay
Columbus,OH
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and team performance at Lowe's Home Improvement. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bench Store Manger
Lowe's Home Improvement
04.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Lowe's Home Improvement
04.2018 - 10.2023
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Save A - Lot
10.2015 - 10.2018
Senior Project Manager
TAB Retail Remodeling
10.2013 - 10.2015
Education
Bachelor of Arts - Communications
University of The Gambia
The Gambia07.2011
Skills
- Outstanding communication skills
- Team motivation
- Team leadership and coaching
- Excellent Customer Service
- Work Planning and Prioritization
- Relationship building and management
Accomplishments
- Managed a store that exceeded company expectations in all key metrics for the fiscal year 2023 .
- Supervised team of 202 staff members.
Certification
- Store Manger Training at Lowe's corporate Office - 01/09/23 -01/13/23
Timeline
Bench Store Manger
Lowe's Home Improvement
04.2023 - 06.2024
Assistant Store Manager
Lowe's Home Improvement
04.2018 - 10.2023
Store Manager
Save A - Lot
10.2015 - 10.2018
Senior Project Manager
TAB Retail Remodeling
10.2013 - 10.2015
Bachelor of Arts - Communications
University of The Gambia