MBYE CEESAY

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need

• Monitoring the performance, profitability, and flow-through of store plans and programs
• Championing and implementing strategic asset protection plans that improve safety and security outcomes
  • Monitoring receiving, shipping, and selling patterns for assigned store.
• Manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance
• Works closely with cross-functional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe’s business strategy within his/her store
• Conduct product quality audits to identify vendor, operational, and process drivers of product quality issues / damage.
  •Administration of audit documentation and collection of data to support program integrity.
  •Evaluate the effectiveness of internal controls, operational procedures, and product handling procedures to reduce financial risk and drive company profit.
  •Identify organizational risks and take swift actions to mitigate through escalations with operational leadership, 3PL providers, and merchandising business partners.
  •Achieve high level of performance to hit key performance indicators (Performance KPIs)
  •Conduct analysis of data to ensure continuous improvement of product quality assurance.
  •Support operational and material handling training to drive a culture of quality assurance

• Provides leadership, coaching and development to store team members regarding their tasks, duties, role requirements and performance standards
• Ensures store is operated according to operational standards set forth by company and in manner that maximizes sales, profits and world class shopping experience for customers
• Recruits talented, highly motivated, committed team members with positive attitudes who possess skills and behaviors to successfully complete role requirements using established process, tools and resources set out by Save A Lot.
• Trains, develops, mentors and coaches all team members to success within their roles today and into future by training them using best practice tools and techniques
• Maintains a clean, safe and secure work environment by owning the daily execution of Food Safety, Health & Safety and Compliance policies and practices in line with Company, Federal, State or City requirements
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Assisted with hiring, training and mentoring new staff members.

• Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
• Evaluated vendor proposals, selecting those that provided best value for cost, quality, and timeliness
• Developed and implemented project plans and budgets to ensure successful execution
• Reported regularly to managers on project budget, progress, and technical problems
• Analyzed project performance data to identify areas of improvement.