MELISSA CACUCCIOLO
Project Manager
Mundelein,Illinois
Summary
20+ years of commercial flooring experience managing multimillion-dollar projects and delivering millions of square feet of flooring installations. Proven leader in estimating, preconstruction, project execution, and closeout with a track record of delivering projects on schedule, within budget, and to the highest quality standards while building lasting client and subcontractor relationships.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Manager, Flooring Operations & Project Management
Forward Space
06.2020 - 07.2026
- Lead day-to-day operations, overseeing estimating, sales coordination, scheduling, installations, and team performance to ensure timely, profitable project delivery.
- Direct full lifecycle management of commercial flooring projects, including tenant improvements and corporate headquarters campuses, overseeing preconstruction planning, estimating, budgeting, procurement, subcontractor coordination, contract administration, change orders, and closeout.
- Furniture and systems dealer coordination, to ensure quality workmanship, on-site problem resolution, and seamless execution.
- Maintain accurate project financials and documentation — prepare pay applications, invoices, lien waivers, and closeout packages to preserve cash flow and financial accuracy.
- Achieved an 80% RFP win rate while consistently securing projects with 20%+ gross profit margins through strategic estimating, competitive proposals, and strong client relationships.
- Implement process improvements to increase operational efficiency and customer satisfaction across the department.
Senior Account Manager & Director of Project Management
HTC Commercial Flooring
03.2017 - 01.2018
- Directed multiple commercial flooring projects simultaneously from budgeting through final installation.
- Managed and developed a team of project managers while improving operational consistency.
- Built lasting relationships with contractors, architects, manufacturers, and distributors.
- Oversaw financial documentation, scheduling, and project reporting.
Career Break | Family Caregiving
01.2018 - 06.2020
- Took a planned career break to focus on family responsibilities.
- Returned to the workforce fully committed to building a long-term career.
Promoter
Landmark Ceramics
07.2016 - 01.2017
- Expanded specification opportunities throughout the Chicago commercial design market.
- Cultivated relationships with architects, designers, and contractors resulting in new project opportunities.
- Managed project pipeline from specification through bidding and product delivery.
Sales Representative
Parterre Flooring Systems
01.2013 - 09.2015
- Launched premium porcelain products throughout the Chicago commercial design community, conducting presentations and designer events that increased product specifications.
- Established key relationships and networking opportunities through customer service activities and trade and community organizations.
- Maintained monthly customer project data and reporting using CRM software.
Sales Administrator
Inside Edge Commercial Interior Services
01.2011 - 10.2012
- Managed local branch office, engaging prospects, customers, and service providers locally and nationally while building strong mill-representative relationships.
- Managed local project logistics — purchasing, material tracking, site visit coordination, and inventory — and completed pay applications, AIA forms, and lien waivers for accurate, timely documentation.
Education
Interior Design Coursework - 132 credit hours
Illinois Institute of Art
09.2001 - 12.2004
Skills
- Procurement & Material Management
- Vendor & Manufacturer Partnerships
- Client Relationship Management
- Contract Management & Change Orders
- Leadership & Cross-Functional Collaboration
- Project Schedule & Logistics Coordination
Professional Development
- Solomon Coyle Project Management Training
- Procore Project Management Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager, Flooring Operations & Project Management
Forward Space
06.2020 - 07.2026
Career Break | Family Caregiving
01.2018 - 06.2020
Senior Account Manager & Director of Project Management
HTC Commercial Flooring
03.2017 - 01.2018
Promoter
Landmark Ceramics
07.2016 - 01.2017
Sales Representative
Parterre Flooring Systems
01.2013 - 09.2015
Sales Administrator
Inside Edge Commercial Interior Services
01.2011 - 10.2012
Interior Design Coursework - 132 credit hours
Illinois Institute of Art
09.2001 - 12.2004