Michael Calabria

Dynamic and results-driven executive, Owner, and CEO with over 20 years of experience at the executive level in both Real estate industry, and in business development specializing in hiring, training, and education. I have a proven track record of managing and overseeing all facets of business while implementing strategic rules and accountability measures to optimize agent performance. Known for fostering a culture of success and delivering exceptional client service. Strong leadership skills with a focus on training, motivating, and mentoring teams to achieve operational excellence and business growth.

• Managed comprehensive real estate operations, optimizing efficiency and profitability through strategic budget management and cost controls.
• Recruited, hired, and trained initial personnel, establishing key internal functions and defining roles to support organizational growth and operational excellence.
• Created and executed promotional strategies to increase sales and profitability, leveraging market insights and trends.
• Utilized QuickBooks to reconcile daily sales, returns, and financial reports, ensuring accurate financial management and compliance.
• Stayed informed of industry trends by attending trade shows and markets, enabling proactive decision-making and market positioning.
• Optimized team performance through targeted hiring, training, and development initiatives, fostering a culture of continuous improvement and achievement.
• Developed and implemented business policies and processes to maintain high-quality standards and consistency across operations.
• Implemented strategic initiatives based on performance data to evaluate and improve operations, drive business growth, and meet evolving market demands.
• Fostered a culture of innovation and excellence, reducing turnover and promoting employee development through effective recruitment and training practices.
• Established and managed annual budgets with controls to support sustainable growth objectives and financial stability.

Key Skills and Accomplishments:

• Hiring and Training: Developed and executed comprehensive hiring strategies to recruit top-tier real estate agents. Implemented rigorous training programs that empowered agents with the skills and knowledge to excel in their roles.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Transaction Management: Expertly managed and oversaw all transactions, ensuring seamless processes from listing to closing. Implemented efficient systems and procedures to streamline operations and maximize productivity.
• Accountability and Performance Optimization: Established rules and accountability measures, including daily and weekly one-on-one meetings and goal assessment sessions. These initiatives significantly enhanced agent performance and ensured alignment with business objectives.
• Client Engagement and Support: Provided around-the-clock accessibility for agents, offering guidance, resolving issues, and ensuring exceptional client service delivery.
• Brand Development: Built a reputable real estate brand known for its strong cultural foundation and community presence. Leveraged innovative marketing strategies to enhance brand visibility and attract clients.
• Operational Management: Directed day-to-day business operations, including budgeting, resource allocation, and strategic planning. Implemented effective business practices to drive profitability and sustainable growth.
• Consultative Approach: Consulted with clients to understand their needs, assess market conditions, and recommend optimal real estate solutions. Built long-term client relationships based on trust, integrity, and superior service.
• Employee Development: Mentored and motivated employees to perform daily business functions effectively. Fostered a collaborative team environment focused on continuous learning and professional development.
• Sales and Marketing Strategy: Created and monitored promotional approaches to increase sales and profit levels. Utilized QuickBooks to reconcile daily sales, returns, and financial reports.
• Market Analysis and Strategy: Remained up-to-date on current industry trends by attending trade shows and markets to view and order inventory. Monitored market conditions to set accurate product pricing and capitalize on emerging trends.
• Team Leadership and Development: Optimized team hiring, training, and performance. Reduced turnover and promoted employee development through recruitment of team-oriented candidates and implementation of new training practices.
• Strategic Planning and Business Growth: Developed key operational initiatives and applied performance data to evaluate and improve operations, target current business conditions, and forecast future needs.
• Financial Management: Established and administered annual budgets with controls to prevent overages, minimize burn rate, and support sustainability objectives.
• Quality Control and Supplier Management: Assessed supplier quality to maintain tight cost controls and maximize business operational performance. Established and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Brand Management and Customer Relations: Aligned branding initiatives and sales strategies with client goals. Cultivated a forward-thinking, inclusive, and performance-oriented business culture to lead the industry in innovation and progress.
• Brokerage Growth Strategies: Implemented strategic initiatives to grow and maintain a successful real estate brokerage.
• Client Acquisition and Retention: Developed and executed client acquisition strategies to expand market share and attract high-value clients. Implemented client retention programs to foster long-term relationships and ensure repeat business.
• Agent Training and Development: Established comprehensive training programs to equip agents with industry-leading skills and knowledge. Fostered a supportive and collaborative environment to empower agents to achieve their full potential.
• Technology Integration: Leveraged technology solutions to streamline operations, enhance client experience, and improve operational efficiency. Implemented CRM systems and digital marketing strategies to drive lead generation and conversion.
• Compliance and Risk Management: Implemented rigorous compliance protocols and risk management strategies to ensure regulatory adherence and mitigate business risks.
• Community Engagement and Brand Building: Engaged with the community to build a strong real estate brand reputation. Participated in local events, sponsorships, and charitable initiatives to enhance brand visibility and community trust.

Entrepreneurial business owner with a distinguished career in leading and managing operations for Root Family Business and Root Cleaning Solutions. Over 20 years of hands-on experience in strategic business development, operations management, and team leadership. Proven track record of driving business growth, optimizing operational efficiency, and fostering a culture of excellence. Skilled in financial management, customer relations, and implementing innovative solutions to achieve organizational goals.

Key Skills and Accomplishments:

• Operations Management: Enhanced operational efficiency and productivity across Root Family Businesses and Root Cleaning Solutions by overseeing budgets, accounts, and costs. Implemented strategic initiatives to optimize processes and drive growth.
• Team Leadership and Development: Recruited, hired, and trained personnel, establishing key functions and defining roles for organizational alignment and efficiency. Implemented coaching and mentoring programs to foster high-performance teams.
• Sales and Marketing Strategy: Developed and monitored promotional strategies to increase sales and profitability. Utilized financial reports and data analysis tools to drive informed decision-making.
• Market Analysis and Strategic Planning: Attended industry trade shows and monitored market trends to set pricing strategies and capitalize on emerging opportunities.
• Supplier Management and Cost Control: Assessed supplier quality to maintain cost controls and operational excellence. Established and enforced business policies to ensure consistency and quality standards.
• Business Growth and Development: Implemented operational initiatives based on data analysis to evaluate performance, improve operations, and forecast future needs.
• Employee Development and Culture: Cultivated an inclusive, performance-oriented culture focused on innovation and customer satisfaction. Reduced turnover and promoted employee growth through strategic recruitment and training practices.
• Financial Oversight and Planning: Managed annual budgets with controls to support growth objectives and financial sustainability. Generated operational and financial reports to identify areas for improvement and optimize performance.

Professional Experience:

Root Family Businesses and Root Cleaning Solutions, City, State Title | Month Year - Present

• Led comprehensive operations management for Root Family Businesses and Root Cleaning Solutions, driving efficiency and profitability through strategic budget oversight and cost management.
• Recruited, hired, and trained personnel, establishing essential functions and roles to support organizational objectives and operational excellence.
• Created and executed promotional strategies to enhance sales and profitability, leveraging market insights and trends.
• Utilized financial management tools, including QuickBooks, to reconcile daily sales, returns, and financial reports, ensuring accuracy and compliance.
• Stayed informed of industry trends and market conditions by attending trade shows and industry events, enabling proactive decision-making and market positioning.
• Optimized team performance through targeted hiring, training, and development initiatives, fostering a culture of continuous improvement and achievement.
• Developed and implemented business policies and processes to maintain high-quality standards and consistency across operations.
• Implemented strategic initiatives based on data analysis to evaluate and improve operations, drive business growth, and meet market demands.
• Fostered a culture of innovation and excellence, reducing turnover and promoting employee development through effective recruitment and training practices.
• Managed annual budgets with controls to support sustainable growth objectives and financial stability.

Accomplished business owner with extensive experience leading Calabria Real Estate Group, a top-performing team in the WVML specializing in real estate sales. Demonstrated success in managing production teams, driving sales, and implementing strategic initiatives to enhance operational efficiency and profitability. Proven track record of setting high standards of professionalism, fostering team development, and delivering exceptional customer service in the real estate industry.

Key Skills and Accomplishments:

• Team Leadership and Management: Managed the production team of a top 7 team in the WVML, averaging $58,000,000+ in annual sales. Implemented rules, regulations, and standards of work ethic to uphold professionalism and drive team productivity.
• Training and Development: Conducted weekly individual accountability meetings and goal-setting sessions to align team objectives with production targets. Trained, mentored, and motivated agents to achieve peak performance and exceed client expectations.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Operational Excellence: Enhanced operational efficiency by managing budgets, accounts, and costs. Oversaw daily transactions, ensuring adherence to timelines and client expectations.
• Sales and Marketing: Developed and monitored promotional strategies to increase sales and profitability. Implemented sales and marketing tactics to drive strategic growth and achieve revenue goals.
• Customer Relations: Consulted with clients to assess needs and propose optimal real estate solutions. Provided outstanding customer service and resolved issues promptly to maintain productivity and client satisfaction.
• Financial Management: Reconciled daily sales, returns, and financial reports using QuickBooks. Managed business budget planning, accounting functions, purchasing, and payroll to meet financial needs and ensure regulatory compliance.
• Continuous Improvement: Implemented continuous improvement initiatives to enhance quality, workflow, and output. Standardized production procedures, job roles, and quality assurance guidelines to maintain high standards of service delivery.

Seasoned real estate professional with a strong track record of success in training new agents, managing client relationships, and negotiating real estate transactions. Demonstrated expertise in sales strategies, client communication, and market analysis to achieve high transaction volumes and maintain client satisfaction. Committed to ongoing education and professional development in the real estate industry.

Key Skills and Accomplishments:

• Training and Mentorship: Trained new agents on the team's methods and sales strategies, fostering skill development and ensuring consistency in service delivery.
• Client Relationship Management: Consistently met with new clients and prospects daily, providing personalized service and maintaining ongoing communication to ensure client satisfaction.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Lead Generation and Follow-up: Followed up daily with leads to generate new business opportunities, leveraging proactive communication and relationship-building techniques.
• Transaction Management: Managed up to 40 active listings and maintained an average of 7 transactions per month, demonstrating proficiency in navigating real estate contracts and negotiations.
• Market Analysis: Analyzed local real estate market conditions and trends to identify profitable investment opportunities and competitive market prices for properties.
• Continuous Learning: Strived for ongoing education and knowledge enhancement in real estate practices, staying updated with industry trends and best practices.
• Client Retention: Cultivated lasting relationships with past clients through consistent follow-up and support, addressing ongoing real estate needs and concerns.

Experienced Route Driver with a proven track record at Aramark, specializing in efficient product delivery, inventory management, and customer service. Skilled in loading trucks, stocking inventory, and utilizing handheld and warehouse inventory systems to ensure accurate deliveries. Adept at building strong customer relationships, identifying upsell opportunities, and maintaining up-to-date product knowledge to address customer inquiries.

Key Skills and Accomplishments:

• Product Delivery and Inventory Management: Loaded and delivered daily orders to customers, ensuring timely and accurate deliveries. Stocked inventory and utilized warehouse inventory systems to manage product placement and ordering.
• Maintained up-to-date knowledge of products and services to address customer inquiries
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Customer Service Excellence: Serviced customers, built clientele, and accommodated customer growth by upselling products. Maintained positive relationships with customers through effective communication and follow-through.
• Sales and Upselling: Identified opportunities to upsell products, increasing sales and meeting customer needs effectively.
• Inventory Systems Expertise: Proficient in utilizing handheld inventory systems and warehouse inventory systems to manage product inventory, order new inventory, and trial merchandise.
• Operational Efficiency: Efficiently unloaded trucks, sorted products based on design or composition, and utilized pallet jack experience within warehouse settings to streamline operations.
• Quality Assurance: Verified shipments received were accurate to billing, ensuring product and equipment availability for new customers.
• Product Knowledge: Maintained up-to-date knowledge of products and services to effectively address customer inquiries and provide optimal solutions.
• Loaded and delivered daily product orders to customers, ensuring accuracy and timeliness in deliveries.
• Stocked inventory prior to delivery and utilized warehouse inventory systems to manage product placement and order new inventory as needed.
• Serviced customers, built clientele, and upsold products to accommodate customer growth and increase sales.
• Utilized handheld inventory systems to manage inventory and trial merchandise, ensuring accurate stock levels and efficient warehouse operations.
• Unloaded trucks, sorted products by design or composition, and utilized pallet jack experience within warehouse environments to facilitate product handling.
• Verified shipments received were accurate to billing, maintaining quality assurance and ensuring availability of products and equipment for new customer setups.
• Maintained positive relationships with customers through effective communication and follow-through, addressing inquiries and ensuring customer satisfaction.

Accomplished Manager with a proven track record at Aaron's, recognized for transforming underperforming stores and departments into top performers. Expertise in administering sales operations, managing inventory, and providing exceptional customer service. Skilled in staff supervision, training, and counseling, with a detail-oriented approach to achieving high accuracy and meeting multiple deadlines. Known for building strong client relationships and implementing effective marketing strategies to drive business growth and customer satisfaction.

Key Skills and Accomplishments:

• Store Transformation: Propelled a near worst-performing store to top three in the state, achieving significant sales growth and operational improvement.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Department Revitalization: Transformed one of the region's lowest-ranked accounts departments into a highly respected and efficient team.
• Sales and Inventory Management: Administered the sales floor, overseeing computerized inventory control, merchandise ordering, and maintenance in-store and in the warehouse.
• Customer Service Excellence: Built client relationships by responding to inquiries, assessing needs, resolving issues, and following up with potential and existing clients. Handled complaints efficiently to achieve satisfactory resolutions.
• Operational Oversight: Assigned and reviewed work for staff members, coordinated workflow on the sales floor and delivery staff, and trained new staff members to ensure high performance and adherence to company policies.
• Financial Management: Set monthly payment plans that met customer needs while adhering to budgetary guidelines and company policies. Prepared daily accounts reports and collaborated with other managers to develop marketing strategies and promotional campaigns.
• Problem Solving: Serviced over 900 client accounts, resolving issues related to merchandise and late payments while working effectively with diverse groups of people.

Professional Experience:

• Led store operations, achieving significant sales growth and operational improvement by administering the sales floor and overseeing inventory control.
• Transformed underperforming store and department into top performers through effective leadership and strategic management.
• Assembled furniture for in-store displays and customer pick-ups, ensuring quality and customer satisfaction.
• Assigned and reviewed work for staff members, provided counseling and training, and maintained a high level of accuracy and efficiency.
• Managed over 900 client accounts, addressing inquiries, resolving issues, and ensuring timely payments and client satisfaction.
• Coordinated workflow on the sales floor and delivery staff, trained new staff members, and prepared daily accounts reports.
• Collaborated with other managers to develop marketing strategies and promotional campaigns to drive sales and enhance customer engagement.
• Handled customer complaints promptly, provided appropriate solutions, and followed up to ensure resolution and customer satisfaction.

Experienced owner/operator with a robust background in the sign installation industry, specializing in preparation, production, and installation of signs and banners. Demonstrated expertise in signage materials, construction, safety protocols, and client relationship management. Skilled in utilizing hand and power tools, maintaining equipment, and ensuring compliance with property safety regulations. Proven track record of building and maintaining client relationships through effective sales strategies and exceptional customer service.

Key Skills and Accomplishments:

• Sign Installation Expertise: Proficient in the preparation, production, and installation of signs and banners, including extensive knowledge of signage materials, construction techniques, and safety procedures.
• Client Relationship Management: Maintained strong relationships with clientele, leveraging cold calling, networking, and face-to-face sales meetings to expand client base and enhance customer satisfaction.
• Technical Skills: Utilized a variety of hand and power tools, including drill, hand saw, power auger, chain saw, and man lift, to create and install signs efficiently and safely.
• Safety Compliance: Knowledgeable in property underground lines and safety protocols, ensuring accurate placement of signs to avoid hazards and ensure property safety.
• Business Operations: Managed day-to-day business operations, including budgeting, scheduling, and equipment maintenance, to support operational efficiency and business success.
• Customer Service Excellence: Provided exceptional customer service, promptly addressing issues and proposing optimal solutions to ensure high levels of customer satisfaction and repeat business.
• Sales and Marketing: Developed and implemented sales strategies to meet client needs and achieve business growth objectives. Experienced in handling sign installations for real estate professionals, residential and commercial agents.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Dedicated entrepreneur with extensive experience as the owner of Starting Line Detail, demonstrating exceptional leadership in business operations, sales, and customer relations within the automotive detailing industry. Proven track record of driving revenue growth, managing teams, and ensuring operational efficiency. Skilled in business development, inventory management, and maintaining high standards of customer service and safety protocols.

Key Skills and Accomplishments:

• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Business Operations: Successfully managed all aspects of Starting Line Detail, including outside sales, customer inquiries, and on-site quotations. Proficient in handling inventory, sales, payroll, taxes, and customer information management using computerized systems.
• Team Management: Directed a team of 8+ staff members, handling recruitment, training, and supervision to ensure high performance and customer satisfaction.
• Sales and Customer Relations: Built strong business-to-business relationships crucial for networking and business growth. Prepared and reviewed cost estimates with clients, ensuring accuracy and satisfaction.
• Inventory Management: Implemented and maintained computerized inventory systems, optimizing stock levels and ensuring product safety and availability.
• Safety and Compliance: Ensured a safe work environment for employees and customers, adhering to occupational safety standards and hazard management protocols.
• Financial Management: Maintained accurate financial records, including sales reports, expense tracking, budget management, and tax filings. Implemented effective billing systems to record fees and payments.
• Website Management: Managed business website, updating property listings, financial information, and promotional content to attract and inform customers.
• Operational Efficiency: Planned and organized workflow effectively to maintain productivity during interruptions and peak periods.
• Technical Expertise: Possesses considerable knowledge of computerized record systems, inventory maintenance procedures, and handling hazardous materials in compliance with safety regulations.