Summary
Overview
Work History
Education
Skills
Timeline
Generic

MCALLISTER NELSON

Albuquerque,NM

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

11
11
years of professional experience

Work History

Front Desk Night Auditor

Sandia Resort & Casino
08.2024 - Current
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Performed nightly updates to room charges and rates.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Balanced hotel accounts and resolved discrepancies.

Fulfillment Expert

Amazon.Inc
10.2021 - 02.2024
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Processed returns following established procedures and guidelines.
  • Unloaded incoming freight with a manual pallet jack or dock leveler.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Inspected incoming materials for quality assurance purposes.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Processed returns, inspecting items for damage and restocking as appropriate.

Team of Experts Representative

T-Mobile, Inc
05.2018 - 08.2021
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Provide assistance for customers with special billing requests
  • Calculate and quote charges for services such as long-distance connections
  • Promote company products, services, and savings plans when appropriate

Quality Assurant Representative

Alorica
08.2016 - 05.2018
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Supervise others and provide on-the-job training
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Sales associate/Store Manager/Customer Accounts Representative

Navajo Arts & Crafts Enterprise
08.2013 - 06.2016
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials
  • Prepare and manage departmental budgets
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services
  • Advise sales and billing departments of transportation charges for customers' accounts
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Sell products being promoted and keep records of sales
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Suggest specific product purchases to meet customers' needs
  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers
  • Recommend product or service improvements to employers
  • Contact businesses or civic establishments to arrange to exhibit and sell merchandise

Education

Associate of Arts - Liberal Arts And General Studies

San Juan College
05-2012

Skills

  • Exceptional ability to connect with people and understand their wants, needs, and desires
  • Delivering legendary service on every interaction
  • Proactive and friendly customer service
  • Extraordinary communication skills
  • Ability to build and cultivate relationships to drive business retention
  • Team management and supervision
  • Quality Control
  • Order Fulfillment
  • Coordination and organization of warehouse activities
  • Sales and marketing techniques
  • Product demonstration and persuasion
  • Customer needs assessment and recommendation
  • Trade show representation and sales
  • Time management
  • Customer assistance
  • Welcoming guests

Timeline

Front Desk Night Auditor

Sandia Resort & Casino
08.2024 - Current

Fulfillment Expert

Amazon.Inc
10.2021 - 02.2024

Team of Experts Representative

T-Mobile, Inc
05.2018 - 08.2021

Quality Assurant Representative

Alorica
08.2016 - 05.2018

Sales associate/Store Manager/Customer Accounts Representative

Navajo Arts & Crafts Enterprise
08.2013 - 06.2016

Associate of Arts - Liberal Arts And General Studies

San Juan College

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