Qualified Restaurant Manager with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
East Side Mario's Restaurant
02.2022 - 06.2025
Responsible for restaurant financials and recommendations of action plans towards the achievement of budget
Ensure completion of accurate and timely periodic financial statements for restaurant in conjunction with the corporate accountant
Oversee the ongoing development of the Management team (including ongoing feedback/coaching, and Performance Reviews)
Encourage and perpetuate East Side Mario’s culture through effective leadership
Oversee the application/execution of front line training programs
Oversee the strict application of East Side Mario’s principles and standards to improve guest experience
Oversee the execution of national marketing initiatives
Ensure restaurant adheres to all legislative and government guidelines (i.e. proper and safe food and beverage service, AGCO, Occupational Health & Safety Act, WHMIS, Human Rights Code, Employment Standards, etc.)
Ensure high levels of customer satisfaction through excellent service.
Implement operational policies and procedures to enhance efficiency.
Train, mentor, and develop team members to achieve their full potential.
Conduct regular performance evaluations and provide constructive feedback.
Handle customer complaints and resolve issues promptly.
Collaborate with other departments to ensure seamless operations.
Guest Experience Manager
St. Louis Bar and Grill
07.2020 - 01.2022
Assist in accomplishing the goals of the store set forth by the General Manager.
Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.
Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.
Maintain good morale by maintaining a professional, positive atmosphere.
Contribute to the achievement of established food and labor goals.
Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.
Ensure informed communication with management and employees both verbally and utilizing the MOD Log.
Ensure appropriate prep levels are maintained.
Train hourly crewmembers.
Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
Check in and put away food and beverage deliveries as needed.
Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.
Maintain and enforce Brand Standards during scheduled shifts.
Respond to customer concerns in a timely and professional manner.
Implement new programs, policies, or products in store on shift as introduced by the General Manager.
Can only assist in deliveries if an MVR has been approved through the Home Office.
Assist General Manager in producing an accurate inventory as delegated.
Ensure that there are no situations in which sensitive materials and/or information are compromised.
Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and samples.
Team Lead/Shift Manager
A&W® Restaurants
04.2015 - 07.2020
Delighting guests with friendly and caring customer service representative of the A&W brand
Working as a team with co-workers to deliver outstanding service and achieve service times
Working on the cash register, taking customers orders, receiving payments and computing bill
Serving cold and hot drinks, using milkshake or frozen custard machine or a coffee machine
Notifying kitchen personnel of shortages or special orders.
Following food safety regulations and maintaining sanitation, health, orderly and clean eating and dining areas, as well as other facilities utilized by guests
Cleaning food preparation areas, cooking surfaces, and utensils, sweeping and mopping floors
May cook or apportion fries or perform other minor duties to prepare food and serve customers
Server/FOH Supervisor
Montana's Cookhouse
06.2012 - 03.2015
Contribute to the infectious energy of our team.
Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant.
Ensure all operating procedures, standards and controls are adhered to
Respond to changing volume patterns – weather, community events
Complete your online learning tests as required
Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected.
Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
Dishwasher/Line Cook
East Side Mario's Restaurant
05.2007 - 03.2015
Operated dishwashing equipment to ensure cleanliness and sanitation of all utensils and kitchenware.
Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
Implemented organization strategies for dish storage, enhancing accessibility and efficiency in operations.
Trained new team members on proper dishwashing techniques and safety protocols.
Supervised kitchen operations to ensure timely and high-quality food preparation.
Trained and mentored junior line cooks on culinary techniques and safety protocols.
Streamlined food prep processes, enhancing efficiency in meal service delivery.
Collaborated with front-of-house staff to coordinate orders and optimize service flow.
Developed new recipes that improved menu variety and customer satisfaction.
Conducted quality checks on ingredients and finished dishes to maintain standards.
Led shift teams to uphold cleanliness, safety, and compliance with health regulations.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.