Mackenzie Carroll

· Maintain provider schedules to achieve productivity targets, patient access and provider flow.

· Manage the schedule during transition to new models of care when applicable.

· Monitor physician’s panel and contacts patients who are past due for appointments.

· Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

· Answer the phone in a timely, polite and professional manner, directs calls to appropriate persons and takes accurate messages within the electronic medical record

· Obtain accurate and proper information when scheduling appointments

· Reschedules patient appointments and extends patient schedules as necessary

· Performs tasks as a receptionist as needed

· Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

· Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

· Perform other work related duties and activities as assigned or requested

• Provide secretarial/clerical coverage in an efficient, timely and professional manner
• Schedule client appointments as requested
• Greet clients
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Work/communicate cooperatively with co-workers and clients
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities / duties are met during absences or increased client volumes
• Perform other duties as directed
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

• Listen to directions that were specified by my boss and be able to perform my duties daily without any supervision or additional assistance
• Maximize my skills of attention to detail to be sure the homes and rooms that I cleaned were done properly and that the homeowners were delighted with the work completed
• Return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
• Dusted and vacuumed multiple assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.

• Utilized my people skills by greeting patrons and providing them with a good experience every time they visited the restaurant
• Kept organized and on task in high paced environments while ensuring customers were properly taken care of
• Was a strong team member for the bar and wait staff to aid them when they needed assistance and support due to a busy atmosphere.