McAullae Baker
Toledo,OH
Summary
Goal-oriented and motivated team player seeking a position in an organized environment where I can effectively utilize my skills and knowledge to support the organization’s goals and contribute to its success.
Overview
3
3
years of professional experience
Work History
Instructional Paraprofessional
Bennett Venture Academy
10.2023 - Current
- Assist with the Title 1 program by providing corrective reading instruction to small groups in grades 4-8.
- Follow daily lesson plans and conduct weekly progress monitoring, including reading assessments.
- Record scores from mastery tests and progress monitoring activities.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
Technical Support Agent
Majorel
10.2022 - 02.2023
- Provided technical support for Apple products, including iPhones, iPads, Apple Watches, and AirPods.
- Logged customer interactions with detailed notes to track resolutions and follow-up actions.
- Enhanced communication skills through active listening techniques resulting in more effective problem-solving.
Customer Service Representative
Verizon Wireless
01.2022 - 10.2022
- Assisted customers with billing inquiries, device upgrades, tier 1 technical support, and promotions.
- Educated customers on Verizon perks and programs, helping them optimize their services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Liberal Studies - Liberal Studies
Bowling Green State University
Bowling Green, OH05.2025
Skills
- Empathetic and approachable
- Relationship building
- Time management and organizational skills
- Verbal and written communication
- Critical thinking and problem-solving
- Attention to detail
Timeline
Instructional Paraprofessional
Bennett Venture Academy
10.2023 - Current
Technical Support Agent
Majorel
10.2022 - 02.2023
Customer Service Representative
Verizon Wireless
01.2022 - 10.2022
Bachelor of Liberal Studies - Liberal Studies
Bowling Green State University
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