McCall Buckley
Tooele,United States
Summary
Dynamic professional with extensive experience at Intermountain Health, excelling in team supervision and customer service. Proven ability to enhance operational efficiency through process improvement and effective communication. Skilled in fleet management and conflict resolution, consistently delivering exceptional results while fostering a collaborative work environment. Committed to continuous learning and staff development.
Overview
13
13
years of professional experience
Work History
Team Member
Quick Quack Car Wash
Tooele, UT
01.2025 - Current
- Identified needs of customers promptly and efficiently.
- Identified opportunities for process improvements within the department.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Looked for ways to go above and beyond job requirements.
HME Site Supervisor Homecare
Intermountain Health
South Jordan, United States
07.2024 - Current
- Supervised daily operations and staff, including marketing, training, and customer service.
- Marketed Homecare services to patients, physicians, and referral sources.
- Analyzed industry trends and recommended practice changes.
- Handled telephonic and walk-in requests, ensuring excellent service.
- Managed intake information, equipment selection, and documentation.
- Identified and resolved issues, communicated solutions.
- Supervised, motivated, and coached staff; facilitated conflict resolution; conducted performance evaluations.
Fleet Coordinator/Transportation Coordinator
Intermountain Health
South Jordan, United States
07.2023 - 07.2024
- Developed and implemented fleet strategies and policies; managed vehicle acquisition, utilization, maintenance, repair, and disposal; created fleet management plans and tracked KPIs.
- Oversaw maintenance programs, ensured regulatory compliance, and managed relationships with repair shops and suppliers.
- Managed driver training, safety programs, compliance, performance monitoring, vehicle assignments, and schedules.
Transportation Coordinator
Intermountain Health
South Jordan, United States
01.2021 - 07.2023
- Supervise and provide training to REA team.
- Provide Customer service to ensure client needs are met.
- Provide feedback to team members in timely manner.
- Motivates and coaches team members on best practices for optimal results.
- Assist in the recruitment process as needed.
- Coordinates routes, vehicle maintenance, assigning drivers, acts as back up driver when necessary.
PRN Dispatcher
Intermountain Health
South Jordan, United States
01.2018 - 01.2021
- As requested, to assists as a transportation coordinator to distribute drivers to customer's needs.
- Schedule drivers, make route assignments, assist team in best practices.
Home Medical Equipment Delivery Assistant
Intermountain Health
South Jordan, United States
01.2018 - 01.2021
- Provide excellent and compassionate customer service.
- Collect and deliver medical equipment to patients.
- Review inventory and assist in set up of equipment.
- Follow HME protocol regarding timelines.
- Accurately completes charting and delivery paperwork.
Examiner
State of Utah Department of Public Safety
Salt Lake City, United States
01.2017 - 01.2018
- Provide customer service.
- Help people with questions relating to identification cards and/or driver's licenses.
- Review tests and give vehicle tests.
- Collect fees for fines and other items.
- Closeout registers, file papers, and other duties as assigned.
Private Security Guard
Peaks Security and Alarm
Salt Lake City, United States
01.2015 - 01.2017
- Ensuring the safety and security of premises, property, personnel, and customers.
- Monitoring the buildings for suspicious activity to deter theft and vandalism.
- Assisting clients with directions or guiding them to appropriate services.
- Documenting incidents and details.
- Collaborating with local law enforcement agencies and surrounding businesses.
- Maintaining a high-profile presence at building entrance and on the grounds.
Grocery Bagger
Reams Grocery
West Valley City, United States
01.2012 - 01.2015
- Efficiently bagged groceries, ensuring proper packing to prevent damage; sorted items by type and weight.
- Provided courteous service, assisted with carrying bags, and addressed customer needs.
- Kept checkout area tidy and organized; ensured bags were manageable for customers.
- Assisted with stocking and directed customers to appropriate products.
Education
Associates of Science - Criminal Justice
Salt Lake Community College
Taylorsville, United States01.2016
Skills
- Customer service
- Cash register operation
- Process improvement
- Inventory management
- Team supervision
- Regulatory compliance
- Driver training
- Fleet management
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Teamwork and collaboration
- Adaptability and flexibility
- Willingness to learn
- Staff education and training
- Clear communication
- Workflow optimization
Accomplishments
- Effective Team Leadership, Supervised a team of 30+, improving delivery efficiency by 20%.
- Enhanced Customer Service, Increased customer satisfaction rate by 15% within first year.
- Recruitment Assistance Success, Assisted in hiring process, leading to a 30% growth in team size.
- Route Coordination Efficiency, Coordinated 500+ routes daily.
Training
Crucial Learning Program, Intermountain Health
References
References available upon request.
Timeline
Team Member
Quick Quack Car Wash
01.2025 - Current
HME Site Supervisor Homecare
Intermountain Health
07.2024 - Current
Fleet Coordinator/Transportation Coordinator
Intermountain Health
07.2023 - 07.2024
Transportation Coordinator
Intermountain Health
01.2021 - 07.2023
PRN Dispatcher
Intermountain Health
01.2018 - 01.2021
Home Medical Equipment Delivery Assistant
Intermountain Health
01.2018 - 01.2021
Examiner
State of Utah Department of Public Safety
01.2017 - 01.2018
Private Security Guard
Peaks Security and Alarm
01.2015 - 01.2017
Grocery Bagger
Reams Grocery
01.2012 - 01.2015
Associates of Science - Criminal Justice
Salt Lake Community College
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