Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mccardous Carty

Paterson,New Jersey

Summary

Results-driven Inside Sales Representative with proven expertise in communication and negotiation. Demonstrated ability to engage prospects effectively and close sales, contributing to significant revenue growth. Committed to building long-term customer relationships that enhance company success.

Overview

10
10
years of professional experience

Work History

Consultant

Carty Family Premier Solutions LLC
New Jersey
03.2023 - Current
  • Built and managed strong client relationships through personalized support, proactive communication, and consistent follow-ups, ensuring client satisfaction and long-term retention.
  • Provided strategic consultation to small and medium-sized businesses (SMBs), guiding them in choosing the right SaaS platforms, SEO strategies, advertising services, and marketing solutions tailored to their business goals.
  • Acted as a trusted advisor to clients, identifying pain points and recommending customized solutions that improved business performance and customer engagement.
  • Delivered exceptional service across all client touchpoints—phone, email, and in-person—resolving inquiries efficiently while maintaining a high standard of professionalism and empathy.
  • Oversaw residential and commercial property operations, including lease negotiations, tenant communications, and maintenance coordination, consistently ensuring high occupancy and tenant satisfaction.
  • Used CRM systems to track customer interactions, project milestones, and support cases, ensuring timely follow-up and resolution of issues.
  • Coordinated cross-functional teams and monitored progress using Microsoft Office Suite and project tracking software to meet deadlines and client expectations.
  • Maintained detailed databases to monitor program impact, outreach metrics, and customer feedback, contributing to ongoing service improvements.
  • Strengthened partnerships with stakeholders and community leaders, supporting growth and regeneration initiatives through effective collaboration and advocacy.
  • Conducted data-driven client outreach, identifying at-risk accounts and implementing retention strategies that reduced churn and increased loyalty.
  • Performed cold call outreach to potential clients and investors, using consultative sales techniques to uncover needs, present value propositions, and close deals.
  • Skilled in de-escalation, objection handling, and turning dissatisfied customers into loyal advocates through active listening and tailored solutions.
  • Recognized for delivering consistent, high-quality support that enhanced client satisfaction, improved customer retention, and supported revenue growth.
  • Assist with securing business funds through grant writing, business funding and fundraising efforts to secure resources for ongoing programs and services

Program Coordinator

Nile Community and Family Services LLC
Baltimore, MD
06.2020 - Current
  • Organize and manage budgets, track expenses, and prepare monthly financial reports for grants and partners.
  • Implemented data-driven marketing tactics to position properties effectively, leading to faster turnovers and increased sales volume.
  • Assisted in developing outreach and marketing strategies to engage underrepresented populations and increase program participation in specific troubled areas throughout Baltimore.
  • Manage day to day administrative tasks for social community service programs, including scheduling, correspondence, and reporting.
  • Facilitated weekly training and collaboration meetings between team members, volunteers, and clients/partners to ensure smooth program operation
  • Engage in community initiatives by working directly with community members attending local monthly meetings to gauge community needs.
  • Enhance neighborhoods through revitalization initiatives aimed at improving living conditions and the overall environment by focusing efforts and attention on pre-developed, high crime inner city areas.
  • Initiated cold calls to decision-makers , presenting a value-driven pitch in under 30 seconds to capture interest.
  • Proficient in using SQL for querying, managing, and analyzing healthcare data within clinical and administrative systems.
  • Familiar with XML for structured data exchange and integration across healthcare platforms.
  • Knowledgeable in healthcare data formats and standards such as HL7, FHIR, and HIPAA compliance, ensuring secure and standardized data communication.
  • Experience working with healthcare integration platforms, including Carelon Behavioral Health systems, supporting data interoperability, claims processing, and behavioral health service coordination.

Administrative Support

United Talmudical Seminary
Queens, NY
09.2015 - 05.2018
  • Provided administrative support to the executive team and program managers, including managing calendars, scheduling meetings, and drafting communications.
  • Utilized Microsoft Word, Excel, and PowerPoint for report generation, data analysis, and presentations to stakeholders.
  • Assisted in maintaining client records in the organization’s database, ensuring data accuracy and confidentiality.
  • Handled office management tasks such as inventory control, ordering supplies, and overseeing office equipment maintenance.
  • Provided administrative support to department managers, including calendar management, meeting coordination, travel arrangements, and responding to incoming calls.
  • Maintained accurate records and files, both physical and electronic, to ensure efficient document management.
  • Assisted in the organization and execution of departmental events, meetings, and conferences and managed audiovisual equipment.
  • Responded to inquiries and requests from internal and external stakeholders in a timely and professional manner.
  • Managed office supplies inventory and procurement processes, ensuring adequate stock levels at all times.
  • Collaborated with cross-functional teams to facilitate project coordination and completion.
  • Handled confidential and sensitive information with discretion and confidentiality.
  • Streamlined meeting scheduling process by introducing an online calendar system, reducing scheduling conflicts and improving efficiency.
  • Received positive feedback from department managers and colleagues for exceptional administrative support and customer service.Executed structured assignments with increasing autonomy, demonstrating a solid grasp of fundamental theories and best practices within the discipline.
  • Contributed to team objectives by delivering consistent, deadline-driven results in a process-oriented environment.
  • Training and hands-on experience to navigate routine business scenarios, making informed judgments based on data and precedent.
  • Interpreted and implemented business procedures, aligning daily operations with departmental goals and industry standards.

Education

Business Management

Long Island Business Institute
Queens, NY
01.2016

High School Diploma -

Bridgeport High School
Saint Catherine, Jamaica West Indies
01.2005

Skills

  • Microsoft Office Suite proficiency
  • Database management systems
  • Client relationship management
  • Sales and customer support metrics
  • Zendesk expertise
  • Retention strategies and billing recovery
  • Standard operating procedure development
  • Written and verbal communication skills
  • Budgeting and financial oversight
  • Community outreach initiatives
  • Administrative support functions
  • Schedule management capabilities
  • Relationship management skills
  • Diary management proficiency
  • iOS and macOS platform expertise
  • SQL data queries and reporting
  • XML structured data exchange
  • HL7 and FHIR standards knowledge
  • HIPAA compliance awareness
  • Healthcare data integration techniques
  • Claims processing and EHR data handling
  • Interoperability and system integration skills
  • CRM software proficiency
  • Problem-solving abilities
  • Cold calling techniques
  • Client relationship building strategies
  • Analytical thinking skills

Timeline

Consultant

Carty Family Premier Solutions LLC
03.2023 - Current

Program Coordinator

Nile Community and Family Services LLC
06.2020 - Current

Administrative Support

United Talmudical Seminary
09.2015 - 05.2018

Business Management

Long Island Business Institute

High School Diploma -

Bridgeport High School

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Mccardous Carty