Mc Christian Andrew Y. Castro RN
Hayward,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Registered Nurse
Health Essentials Resource & Service Inc
Hayward, WI
12.2023 - Current
- Assessed patient health by conducting physical examinations and evaluating medical histories.
- Developed personalized care plans for patients based on individual needs.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Performed assessments of the patient's physical condition to determine their level of function and need for assistance with activities of daily living.
- Monitored vital signs such as blood pressure or pulse rate to detect any changes in a patient's condition.
- Initiated referrals to appropriate community resources when needed.
- Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
- Participated in interdisciplinary team meetings to discuss the progress of each patient's treatment plan.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Ensured quality assurance standards are met through regular chart audits and review processes.
- Attended continuing education courses related to home health nursing practices.
- Adhered strictly to infection control protocols while caring for clients in their homes.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Intake Coordinator
Health Essentials Resource & Service Inc
Hayward, CA
10.2018 - 04.2023
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Medical Records Coordinator
Advent Care Inc
Hayward, California
06.2017 - 02.2018
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Performed daily audits to ensure accuracy and completeness of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Scanned paper documents into electronic database.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Developed and maintained clear policies for every step of medical record creation, validation and filing.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Completed timely uploads of medical records to patient vaults.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
Intake Coordinator
Golden Angels Home Health Care
Fremont, CA
09.2016 - 06.2017
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Created individualized service plans for each client based on their unique needs and goals.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
Care Giver
Work Helping Hands Service
Alameda, CA
01.2016 - 11.2016
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Instructed family members on how to provide bedside care.
Caregiver
Driftwood Healthcare Center
Hayward, CA
01.2016 - 06.2016
- Ensured safety of the client under my care at all times.
- Responsibly watched client during my shift at all times.
- Monitored client's safety and well-being to prevent accidents and falls.
Customer Service Agent
Southwest Airlines
Oakland, CA
10.2006 - 05.2011
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Advised passengers of any changes or delays in their scheduled flights.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Followed company policies and procedures related to customer service operations at all times.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Built and maintained productive relationships with employees.
Food Cashier
CA1/ North Delaware Inc
Oakland, CA
06.2003 - 10.2006
- Greeted customers and answered questions regarding menu items.
- Processed payments accurately and efficiently using a cash register.
- Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
- Organized food orders according to customer requests.
- Kept track of inventory levels and restocked shelves as needed.
- Maintained cleanliness of work area, including counters, tables, floors, and equipment.
- Ensured compliance with food safety regulations while handling food items.
- Demonstrated knowledge of store products and services to customers.
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Conducted regular cleaning duties such as mopping floors and wiping down counters and tables.
- Checked expiration dates on all food products before selling them to customers.
- Adhered to all company policies related to cash handling procedures.
- Restocked supplies like napkins, condiments, utensils., on a regular basis.
- Performed opening, closing duties such as counting money in the drawer at start, end of shift.
- Accurately entered order information into computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelor of Science - Nursing
Our Lady Fatima University
Valenzuela City Philippines10.2015
High School Diploma -
Sto. Nino Academy
Bamban Tarlac, Philippines03.2001
Skills
- Licensed RN
- Comprehensive Wound Care Certification
- Wound Care
- Wound VAC NPWT Certification
- IV Therapy & Blood Withdrawal Certification
- Basic Life Support (BLS) Certification
- Advance Cardiovascular Life Support (ACLS) Certification
- Pediatric Advance Life Support (PALS) Certification
- Home Health Care
- Home Visits
- Patient Assessment
- Collecting and Documenting Vitals
- Client Documentation
- Care Plan Adherence
- Patient Companionship
- Basic Housekeeping
- ADL Assistance
- HIPAA Compliance
- Mobility Assistance
- Daily Living Assistance
- Medication and Appointment Reminders
- Client Transportation
- First Aid and Safety
- Compassionate Communication
- Time Management
- Flexible Schedule
- Quality Program Protocols
- Supportive Companionship
- Hoyer Lifting Equipment
- Dependable and Responsible
- Multitasking and Organization
- COVID-19 Safety Policies
- Medical Records Management
- Housekeeping
- PPE Usage
- Patient Care
- Heavy Lifting
- Emergency Response
- Care Planning
- Relationship Building
- Direct and Indirect Patient Care
- Intake and Discharge
- Patient Discharge
- Bi-Lingual in English and Filipino (Tagalog)
Timeline
Registered Nurse
Health Essentials Resource & Service Inc
12.2023 - Current
Intake Coordinator
Health Essentials Resource & Service Inc
10.2018 - 04.2023
Medical Records Coordinator
Advent Care Inc
06.2017 - 02.2018
Intake Coordinator
Golden Angels Home Health Care
09.2016 - 06.2017
Care Giver
Work Helping Hands Service
01.2016 - 11.2016
Caregiver
Driftwood Healthcare Center
01.2016 - 06.2016
Customer Service Agent
Southwest Airlines
10.2006 - 05.2011
Food Cashier
CA1/ North Delaware Inc
06.2003 - 10.2006
Bachelor of Science - Nursing
Our Lady Fatima University
High School Diploma -
Sto. Nino Academy
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