McClay Ferrell
Covington,TN
Summary
Driven professional with a track record of enhancing customer engagement and streamlining operations at Tennessee Tractor LLC. Excelled in account management and problem resolution, demonstrating exceptional computer literacy and interpersonal skills. Achieved significant improvements in service delivery and customer satisfaction, leveraging expertise in data entry and customer service to foster long-term relationships.
Overview
4
4
years of professional experience
Work History
Service Clerk
Tennessee Tractor LLC
08.2021 - 03.2023
- Open and closed work orders
- Handled payments
- Finalized service departments payroll
- Submitted warranty claims
- Delivered exceptional service with strong interpersonal skills, to best suit customers and insure repeat customers.
Marketing/Sales
The Uptown Girl Boutique
11.2018 - 08.2021
- Strategized to develop business plans for the sales floor and marketing.
- Created and managed social media platforms to increase brand engagement.
- Responsible for opening and closing store
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
Dyersburg State Community College
Dyersburg, TN05.2021
High School Diploma -
Obion County Central High School
Troy, TN05.2019
Skills
- Computer Literate
- Quick Learner
- Problem Resolution
- Customer Service
- Data Entry
- Money Handling Abilities
- Account Management
Timeline
Service Clerk
Tennessee Tractor LLC
08.2021 - 03.2023
Marketing/Sales
The Uptown Girl Boutique
11.2018 - 08.2021
Associate of Science -
Dyersburg State Community College
High School Diploma -
Obion County Central High School
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