McCray Cordero Tiffany
Elgin,SC
Summary
Personable, dynamic, and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Representative
EHG Solutions LLC
Columbia, SC
01.2023 - Current
- Maintained up-to-date knowledge of company products and services.
- Conducted regular staff training sessions on customer service techniques.
- Provided guidance and support to customer service representatives.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Provided assistance with the implementation of new customer service technologies.
- Ensured compliance with applicable laws, regulations, and organizational policies.
- Conducted regular performance reviews of team members to ensure quality standards were met.
- Developed customer service policies, procedures and standards.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Collected payments from patients and entered them into the billing system accurately.
Customer Service Advocate
Verizon Wireless
Elgin, SC
04.2018 - 08.2023
- Assisting customers with billing inquiries, promotions fallouts, and transfer of service
- assisting indirect/direct store reps/and call center reps with sales activation calls and/or failed activations
- Providing one call resolution on each and every call!
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Upheld privacy and security requirements for customer information.
- Took special orders in person and over telephone, generating revenue every month.
- Answered inbound calls, chats and emails to facilitate customer service.
- Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Completed continuing education and training programs for professional development.
Office Manager
COPART AUTO SALVAGE
Brighton, CO
05.2015 - 03.2018
- Managed office inventory and placed new supply orders.
- Consulted with management to resolve equipment performance and output quality problems.
- Administered payroll and maintained proper documentation of employee personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Customer Service Rep
TELEPERFORMANCE
Columbia, SC
03.2014 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
Personal Care Assistant
The Oaks Nursing Home
Orangeburg, SC
06.2010 - 06.2013
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Bachelor of Sociology - Sociology
Claflin University
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Leadership skills
- Regulatory compliance
- Care plan development
- Patient assessment
- Health communication
- Timekeeping administration
- Inbound and outbound calls
- Call center experience
- Outside sales
- Product knowledge
- Skill development
- Payroll administration
- Employee retention
- HR support
Timeline
Lead Customer Service Representative
EHG Solutions LLC
01.2023 - Current
Customer Service Advocate
Verizon Wireless
04.2018 - 08.2023
Office Manager
COPART AUTO SALVAGE
05.2015 - 03.2018
Customer Service Rep
TELEPERFORMANCE
03.2014 - 05.2015
Personal Care Assistant
The Oaks Nursing Home
06.2010 - 06.2013
Bachelor of Sociology - Sociology
Claflin University
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