Rene McCullough

• Maintained accurate record-keeping with proactive attention to client information updates.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
• Researched and explained insurance benefits to new and existing clients so they better understand their insurance coverage and client fiscal responsibility.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
• Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Created shareable content that resonated with followers, driving increased engagement rates and audience growth.

• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Coordinated successful media events, including press conferences and product launches, generating positive publicity..
• Wrote press materials and delivered presentations to media representatives.
• Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
• Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
• Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.

• Increased readership through strategic content planning and audience engagement techniques by developing publication website, blogs and social media presence.
• Established partnerships with relevant organizations, expanding the publication''s network and influence within the industry.
• Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work producing a weekly publication cycle.
• Managed budget allocation for editorial projects, ensuring optimal use of resources and cost-effective strategies.
• Facilitated a mentorship program with the Review Journal of Las Vegas for junior editors and writers, fostering their professional growth and skill development.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Managed returns, exchanges and refunds in accordance with store policy.

Status: ON HIATUS UNTIL 2025