Kristie S. McDowell
Cedartown,GA
Summary
I am 38 years old and have over 20 years of customer service, public relations, team building, time management, cash handling, and data entry experience. I am a people person and enjoy helping others. I am very detail oriented. I possess strong relationship-building, multitasking, and decision-making skills. I am also physically fit and enjoy doing manual labor. I own and operate a forty acre ranch, and was raised to have a strong work ethic. While being a manager, I have always strived to motivate my team through encouragement rather than criticism. I am a licensed skydiver and have previously worked as an instructor in that field as well. I would love the opportunity to be part of your team.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Citadel Protection Group
Atlanta, GA
11.2024 - Current
- Enforced access control measures in accordance with established procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded to alarms and conducted investigations as required.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Provided escorts for visitors as needed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated all reported incidents of theft or vandalism on premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Guarded restricted areas to prevent unauthorized entry.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Animal Control Officer
Polk County Animal Control
Cedartown, Georgia
11.2022 - 11.2024
- Responded to animal control related calls and complaints from the public.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Assisted in the capture of stray animals using humane trapping techniques.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Issued citations for violations of municipal ordinances relating to animal control.
- Advised citizens on wildlife issues such as raccoon removal or bat infestations.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
- Facilitated adoptions at local shelters or other rescue organizations.
- Attended court hearings regarding alleged violations of animal control laws.
- Investigated reports of animal abuse and issued citations and warnings.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Collected evidence for court prosecutions related to animal treatment.
- Answered public inquiries, regarding animal control operations.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
- Restrained wild animals and livestock to prevent escape or capture for return to holding areas.
- Provided food and water for neglected or improperly supervised animals.
Assistant Manager
Skydive Spaceland Atlanta
Rockmart , GA
05.2015 - 12.2022
- I was responsible for processing new reservations in person, over the phone, and through our online portal.
- Overseeing that FAA and USPA safety regulations are followed at all times.
- Verifying company waivers, FAA documents, and USPA licensing forms have been corrected and accurately filled out and submitted.
- Data entry, cash handling, merchandise inventory, answering the phones, responding to emails and customer reviews.
- Managing the company's non-profit donations.
- Handling customer complaints and payment issues.
- Communicating with emergency services if an injury occurs.
- Managing communications and timing between the ground crew, pilot, and ATC.
- Verifying funds and making bank deposits.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Store Manager
TitleMax
Douglasville, GA
01.2011 - 05.2015
- Processing new loans and lien applications.
- Managing collections and repossessions.
- Verifying forms were correctly submitted to the appropriate state offices for title transfers.
- Answering phone calls and emails.
- Cash handling and bank deposits.
- Training customer service representatives and assistant managers.
- Calculating monthly loan and profit projections for my office.
- Managing vehicle sales and shipment to auto auctions.
- Maintaining the cleanliness of the interior and exterior of the facility.
- Overseeing nonprofit donations.
- Handling customer complaints and making sure my team was providing excellent customer service at all times.
- Working with law enforcement to secure the company's collateral when necessary.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Insurance Agent
Liberty National Life Insurance Company
Villa Rica, GA
12.2008 - 01.2011
- Issuing new insurance policies and modifying existing ones.
- Verifying that all applications and accompanying paperwork was accurately filled out and submitted.
- Helping customers make informed decisions regarding what policies best suited their needs.
- Assisting with training new agents and customer service representatives.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Assistant Store Manager
Wild Horse Saddlery
Powder Springs, Georgia
12.2001 - 12.2008
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions and inventory.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
Assistant Store Manager
Wild Horse Saddlery
Education
Associate of Applied Science - Medical Laboratory Technology
West Georgia Technical College
Waco, GA09.2007
Skills
Conflict resolution and de-escalation techniques
- Familiar with two-way radio operations
- Investigative report preparation
- Healthy and fit
- Knowledgeable in First Aid administration
- Experience handling high stress situations
- Public speaking
- Skilled in various instructional methods
- Team building practices
- Proficient in loss prevention and patrolling techniques
- Surveillance monitoring
- Access control
- Crisis management
- Regulatory compliance
- Emergency response
- Entrance control
- Criminal law knowledge
- Visitor tracking
- Crime prevention methods
- Criminal investigations
- Access badge distribution
- CCTV surveillance
- Interior and exterior patrol
- Law enforcement background
- Stationary surveillance
- Checkpoint management
- Premises patrol
- Threat management
- Security systems
- Type around 40 wpm
- Customer service and relationship building
Proficient with programs such as Microsoft Office, Excel, PowerPoint, Quickbooks, and Google Drive
Skilled in professional phone etiquette
Data entry and common systems of filing
Cash handling and processing online forms of payment as well as making bank deposits
Timeline
Security Officer
Citadel Protection Group
11.2024 - Current
Animal Control Officer
Polk County Animal Control
11.2022 - 11.2024
Assistant Manager
Skydive Spaceland Atlanta
05.2015 - 12.2022
Store Manager
TitleMax
01.2011 - 05.2015
Insurance Agent
Liberty National Life Insurance Company
12.2008 - 01.2011
Assistant Store Manager
Wild Horse Saddlery
12.2001 - 12.2008
Associate of Applied Science - Medical Laboratory Technology
West Georgia Technical College
Assistant Store Manager
Wild Horse Saddlery
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