Microsoft Office
ANDREWNETTE MCELROY
AL
Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
- Public service professional with six years of leadership experience; three years of operations management experience; four years of quality assurance experience, and four years of process improvement experience
- Dedicated and empathetic healthcare professional offering 10 years combined experience in direct patient care and medical office management experience.
- Hardworking leadership team member bringing six years of hands-on personnel management, training, mentoring, and coaching experience.
- Passionate advocate and steward with commitment to supporting clients in all aspects of cases. Outstanding communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
- Reception of multiple promotions during tenure at Montgomery Radiology Associates
- Reception of promotion during tenure at Transportation Security Administration
- Awarded Lead Transportation Security Officer of the Year, 2021
- Awarded Model Officer award, 2021
- Selected as CDSO (Collateral Duty Safety Officer) and SAT (Safety Action Team) member, 2023
- Elected as the local Union Steward for American Federation of Federal Employees (AFGE), 2023
Skills
- Radiology/Teleradiology administration
- Emergent Care
- Healthcare administration
- Direct Patient Care
- Case Management
- Infection control procedures
- Advanced Communication
- Process Improvement
- Administrative Support
- MS Office
- Office Automation
- Leadership
- Operations Management
- Quality Assurance
- IT Troubleshooting
- Team Development
- De-Escalation Techniques
- Public Safety Awareness
- Community activities
- Emergency Response
- Creative and Critical Thinking
- Analytical Thinking
- Facilities Inspection
- Event Coordination
- Project Management
- Documentation and Recordkeeping
- Workflow Optimization
- Staff Management
- Policy Interpretation
- Effective negotiation
- Management collaboration
- Complaint Handling
- Grievance management
- Contract interpretation
- Contract Administration
- Workplace Safety
- Regulatory Compliance
- Disaster preparedness
- OSHA Compliance
- Safety documentation and materials
- Evaluations and reporting
- Compliance Training
- Facility Inspection
Software
Adobe Acrobat
Overview
20
20
years of professional experience
1
1
Language
Work History
Union Representative
American Federation of Government Employees - 555
Montgomery, AL
02.2024 - Current
- Developed and implemented strategies to ensure union members' rights were upheld.
- Facilitated negotiations with management on behalf of the union members.
- Organized informational meetings for union members to discuss workplace issues.
- Acted as a liaison between the union and management during negotiations.
- Represented workers at grievance hearings before third-party arbitrators.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Reviewed and responded to grievances from union members.
- Maintained accurate records of all labor-related documents.
- Educated workers about their rights under local, state, and federal employment laws.
Collateral Duty Safety Officer
Department Of Homeland Security, TSA
Montgomery, Alabama, AL
10.2023 - Current
- Conducted safety inspections of job site and equipment to identify potential hazards and recommended corrective action.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
Lead Transportation Security Officer (LTSO)
Department Of Homeland Security, TSA
Montgomery, AL
03.2019 - Current
- Promote and maintain safe, secure air travel
- Monitor and coordinate operations of Transportation Security Administration (TSA) security checkpoint and checked baggage locations
- Manage training and coaching of new-hires, provide ongoing coaching for established officers, facilitate and ensure above-par qualitative and quantitative results in new-hire training as well as coaching
- Accurate, timely completion and submission of daily reports and training evaluations
- Meet required metrics in ongoing training of officers
- Conducted background investigations and clearance processes for security personnel.
- Performed random searches of passengers, luggage, cargo, and vehicles as needed.
- Supervised a team of security officers in the performance of their duties.
- Assessed risk levels within assigned areas and developed strategies to reduce vulnerabilities.
- Investigated reports of suspicious activities or threats against transportation facilities or personnel.
- Created detailed incident reports following any breach of protocol or policy violations by staff members.
- Coordinated with local law enforcement when necessary to investigate possible criminal activity.
- Actively monitored the performance of all security personnel under their supervision.
- Inspected baggage for prohibited items using x-ray machines, metal detectors, explosive trace detection systems.
- Supervised and mentored team of 15-20 security officers.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Transcription and Teleradiology Workflow Coordinator/Editor
Montgomery Radiology Associates, PA
Montgomery, AL
08.2014 - 01.2021
- Coordinate and manage the teleradiology department workflow
- Developed and implemented workflow processes to ensure efficient operations.
- Coordinated with cross-functional teams to develop workflows that optimized operational efficiency.
- Created and maintained detailed documentation on all current workflows and procedures.
- Conducted user training sessions on newly developed workflows.
- Collaborated with IT personnel to troubleshoot technical issues related to workflow systems.
- Participated in meetings with stakeholders to discuss process improvements and changes.
- Assessed customer feedback data to determine potential workflow enhancements.
- Drafted communication materials outlining changes or updates made to existing workflows.
- Advised senior management on strategic decisions related to workflow optimization efforts.
- Managed daily activities of junior staff members assigned to support workflow initiatives.
- Monitored project timelines and utilized attention to detail to ensure seamless completion of milestones.
- Managed project deadlines and provided team leadership.
- Liaised with stakeholders, clients and vendors to ensure consistent project updates.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated pick-up and delivery of express mail services.
Customer Service Representative
Lowe's Home Improvement
Prattville, AL
01.2013 - 11.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Oversaw warranty counseling process to manage expense controls.
- Answered inbound calls, chats and emails to facilitate customer service.
Med-Surg Technician
Jackson Hospital
Montgomery, AL
01.2009 - 12.2009
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
Zev-David Nash, M.D.
Montgomery, AL
01.2004 - 07.2006
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled and verified appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Prepared charts, pre-admission and consent forms.
Education
Certificate - CompTIA ITF+
Montgomery Regional Workforce Training Center
Montgomery, Alabama07-2024
Bachelor of Arts - Psychology
Stillman College
Tuscaloosa, AL12-2026
Associate of Science - General Studies
Troy University
Montgomery, AL05-2021
Certificate - Organizational Leadership
Troy University
Montgomery, Alabama07.2020
Certificate - Covid-19 Contact Tracer
John-Hopkins University
06.2020
Certificate - Hospitality And Tourism Management
Florida Atlantic University
04.2020
Diploma - CDL Class A
H Councill Trenholm State Technical College
06.2017
Certificate - Medical Assisting
Capps College (Fortis College)
02.2004
Volunteer Work
- Friend of the Garden, Young Men On A Mission, Montgomery, Alabama 08/2020 to 06/2023: Garden maintenance, Animal care, Donation requests, Donation facilitation, Event assistance
- Court-Appointed Special Advocate, CASA of The River Region, Montgomery, Alabama, 05/2021 to Present: Advocate for children involved in child abuse cases, Visit homes, schools, foster and guardian care homes, group homes, as well as visit with any support service professional, or social service providers, Determine the needs of the child(ren), Petition the court for needs and services, Manage case progress, Work in tandem with all involved parties to each case.
Community Service
- MLK Day of Service, 2022, Young Men On A Mission
- Toys 4 Tots, 2010, Platinum C.E.O. /P Entertainment & Promotions
- Light the Night Walk for Leukemia, 2008, Gamma Beta Phi, Gamma Beta Phi
- Scholarship Fundraiser, 2008, Gamma Beta Phi Book Drive, 2008, Montgomery Area Health Fair, 2003
Timeline
Union Representative
American Federation of Government Employees - 555
02.2024 - Current
Collateral Duty Safety Officer
Department Of Homeland Security, TSA
10.2023 - Current
Lead Transportation Security Officer (LTSO)
Department Of Homeland Security, TSA
03.2019 - Current
Transcription and Teleradiology Workflow Coordinator/Editor
Montgomery Radiology Associates, PA
08.2014 - 01.2021
Customer Service Representative
Lowe's Home Improvement
01.2013 - 11.2015
Med-Surg Technician
Jackson Hospital
01.2009 - 12.2009
Medical Assistant
Zev-David Nash, M.D.
01.2004 - 07.2006
Certificate - CompTIA ITF+
Montgomery Regional Workforce Training Center
Bachelor of Arts - Psychology
Stillman College
Associate of Science - General Studies
Troy University
Certificate - Organizational Leadership
Troy University
Certificate - Covid-19 Contact Tracer
John-Hopkins University
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Diploma - CDL Class A
H Councill Trenholm State Technical College
Certificate - Medical Assisting
Capps College (Fortis College)
Accomplishments
- Supervised team of 15-20 staff members.
- Used Microsoft Excel to develop radiologists' facilities credential spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteImportant To Me
Company CultureFlexible work hoursWork-life balancePersonal development programsAffiliations
Gamma Beta Phi
Alpha Sigma Lambda
Troy Alumni Association
Interests
Travel
Golf
Knowledge