McGwire Portell
High Point,NC
Summary
Highly driven General Manager successfully implemented strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
Five Guys Burger And Fries
Boone, NC
05.2020 - Current
- Train employees on duties, policies, and procedures.
- Recruit, interview, and hire qualified staff for open positions.
- Create schedules and monitor payroll to remain within budget.
- Track weekly sales to generate reports for business development planning.
- Manage inventory levels and conduct corrective action planning to minimize long-term costs.
- Manage daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolve customer complaints quickly while maintaining high-quality standards of service delivery.
- Create a positive work environment by developing team-building activities encouraging department collaboration.
- Maintain relationships with vendors to obtain the best pricing on supplies and materials.
- Guide management and supervisory staff to promote smooth operations.
- Lead employee evaluations with constructive feedback to boost performance.
- Deliver exceptional client experiences through hands-on leadership of associates and managers.
- Delegate work to staff, setting priorities and goals.
- Manage a wonderful team to become a high-performing store with minimal complaints.
Event Organizer
Trevecca Nazarene University
Nashville, TN
08.2019 - 03.2020
- Ensured spaces were correctly set up and staged according to the event's needs.
- Delegated cleaning to maximize service quality.
- Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.
- Analyzed data collected from past events to identify areas of improvement.
- Scheduled speakers, performers, and other personnel for events.
- Provided onsite support during events to ensure smooth operations.
- Assisted in creating promotional materials for events.
- Developed event plans, timelines, and budgets.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services, and decorations.
Schedule Coordinator
Trevecca Nazarene University
Nashville, TN
08.2018 - 08.2019
- Managed classrooms and spaces for various on-campus events.
- Assigned services to the space and the corresponding event taking place.
- Ensured no spaces were double-booked, and all services were correctly assigned.
- Managed correspondence between event organizers to ensure the best possible service was provided.
- Performed administrative duties such as filing documents and processing invoices.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Utilized scheduling software to manage resources and track the progress of projects.
- Developed and maintained schedules for multiple departments and locations.
- Managed communications among internal staff members regarding upcoming activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science - Welding Technology
Caldwell Community College And Technical Institute
Hudson, NC12.2022
Skills
- Performance Improvements
- Cross-Functional Team Management
- Supervision and Training
- Employee Motivation
- Quality Assurance
- Customer Service Management
- Goal Setting
- Staff Scheduling
- Business Administration
- Quality Management
- Advertising and marketing
- Supply Chain Management
Timeline
General Manager
Five Guys Burger And Fries
05.2020 - Current
Event Organizer
Trevecca Nazarene University
08.2019 - 03.2020
Schedule Coordinator
Trevecca Nazarene University
08.2018 - 08.2019
Associate of Applied Science - Welding Technology
Caldwell Community College And Technical Institute