Mchael J Lord

Project Manager in the Repair Division for insurance related restoration projects, leading residential and commercial repair projects from damage assessment to final completion. Responsible for managing scope, budget, scheduling, subcontractors, and client communication to ensure projects move efficiently and close successfully.

• Analyzed customer feedback to improve service offerings and address recurring issues effectively.
• Led cross-functional teams in developing improved pest management strategies that increased client satisfaction rates.
• Managed inventory levels, ensuring availability of essential supplies while reducing excess stock costs.
• Developed training materials for continuous staff development, enhancing team performance and knowledge retention.
• Record keeping, state audit evaluations

• Streamlined pest control processes to enhance operational efficiency and service delivery.
• Coordinated scheduling of service appointments to optimize technician routes and minimize response times.
• Implemented safety protocols for team members, ensuring compliance with industry regulations and standards.
• Trained new technicians on pest identification techniques and customer service best practices.