Michael Barrett
Bradenton,FL
Summary
To
obtain a challenging position with career-growth, that gives me scope to apply
my education and professional skills as well as to utilize and expand my solid
experience and abilities while contributing to an organizational excellence and
company goals.
Overview
14
14
years of professional experience
Work History
Offline Customer Support
Charter Communications, Spectrum
04.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Adhered to company policies, procedures and system documentation requirements.
- Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.
- Troubleshot and resolved customer complaints and issues.
- Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates.
Mobile Sales Expert
T-Mobile
03.2014 - 04.2024
- Achieved sales targets by staying updated on the latest mobile products and trends.
- Negotiated contracts effectively, securing favorable terms for both the company and customers.
- Streamlined store operations by implementing efficient inventory management practices.
- Maintained accurate sales records, enabling data-driven decisions for future growth opportunities.
- Collaborated with team members to exceed monthly sales goals consistently.
- Utilized CRM software proficiently to track customer interactions and schedule follow-ups accordingly.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Educated customers on device features, benefits, and proper usage for optimal results.
Assistant Manager
Best Buy
08.2010 - 03.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
BS in Health Services Administration - undefined
New York City College of Technology
Brooklyn, NYAAS in Business Administration - undefined
Kingsborough Community College
Brooklyn, NYSkills
- Business development
- Workflow analysis
- Finance
- Multi-tasking
- Customer relations
- Excel
- Goal-oriented
- Superb interpersonal skills
- Detail-oriented
- Sales expertise
- Customer Relations
- Client Relationship Building
- Systems and software expertise
Additional Information
I am currently working on a degree in business management and administration as well will be completed in 2025
Timeline
Offline Customer Support
Charter Communications, Spectrum
04.2024 - Current
Mobile Sales Expert
T-Mobile
03.2014 - 04.2024
Assistant Manager
Best Buy
08.2010 - 03.2014
BS in Health Services Administration - undefined
New York City College of Technology
AAS in Business Administration - undefined
Kingsborough Community College