McKalah Crocker
Denton
Summary
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service
Overview
9
9
years of professional experience
Work History
Claim Specialist - WCCS HRU
State Farm
09.2022 - Current
- Handle claims that do not need a physical inspection and are expected to close in a short timeframe
- Resolves a large volume of claims in an in office environment through investigation, evaluation, negotiation, verification of coverage and extent of damage to property
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Examines claims submitted by insureds and/or third parties, or claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
Claims Associate - Auto IRL
State Farm
06.2021 - 09.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
Data Processing Specialist
American Utility Services Inc
01.2021 - 06.2021
- Conducted regular audits of databases, identifying inconsistencies and rectifying discrepancies as required.
- Collaborated with cross-functional teams to establish protocols for consistent data management across departments.
- Reduced errors in data entry by conducting thorough quality checks and implementing robust validation processes.
- Managed high-volume data processing tasks, ensuring timely completion of projects without compromising on quality.
- Located and corrected data entry errors and reported to management.
Ticket Services Assistant
Fort Worth Symphony Orchestra
11.2019 - 01.2021
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Night Auditor
Marriott International
09.2019 - 11.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Front Desk Representative
Marriott International
09.2018 - 09.2019
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
Runner
Marriott International
11.2017 - 09.2018
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Promoted a safe work environment by adhering to food handling guidelines and maintaining proper hygiene practices.
Guest Services Associate
Reunion Tower
04.2017 - 12.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Faculty-Led Coordinator's Student Assistant
UNT Study Abroad Office
08.2016 - 05.2017
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Assisted students in navigating the application process, providing guidance on required documentation and deadlines.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Maintained thorough records of all program-related data, including participant information, expenses, and outcomes.
Education
Bachelor of Arts - BA - International/Global Relations
University of North Texas
Denton, TX12-2017
French Language - French Language And Literature
College International De Cannes
Cannes, France 06-2016
Skills
- Claims investigation
- Customer service
- Policy interpretation
- Attention to detail
- Coverage determination
- Teamwork and collaboration
- Critical thinking
- Organizing and prioritizing work
- Records management
- Documentation skills
Timeline
Claim Specialist - WCCS HRU
State Farm
09.2022 - Current
Claims Associate - Auto IRL
State Farm
06.2021 - 09.2022
Data Processing Specialist
American Utility Services Inc
01.2021 - 06.2021
Ticket Services Assistant
Fort Worth Symphony Orchestra
11.2019 - 01.2021
Night Auditor
Marriott International
09.2019 - 11.2020
Front Desk Representative
Marriott International
09.2018 - 09.2019
Runner
Marriott International
11.2017 - 09.2018
Guest Services Associate
Reunion Tower
04.2017 - 12.2017
Faculty-Led Coordinator's Student Assistant
UNT Study Abroad Office
08.2016 - 05.2017
Bachelor of Arts - BA - International/Global Relations
University of North Texas
French Language - French Language And Literature
College International De Cannes
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Bernard BenjaminBernard Benjamin
Supervisor at Dominica Air & Sea Ports AuthoritySupervisor at Dominica Air & Sea Ports Authority