McKalah Crocker
Denton
Summary
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service
Overview
9
9
years of professional experience
Work History
Claim Specialist - WCCS HRU
State Farm
Irving, United States
09.2022 - Current
- Handle claims that do not need a physical inspection and are expected to close in a short timeframe
- Resolves a large volume of claims in an in office environment through investigation, evaluation, negotiation, verification of coverage and extent of damage to property
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Examines claims submitted by insureds and/or third parties, or claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
Claims Associate - Auto IRL
State Farm
Richardson, United States
06.2021 - 09.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
Data Processing Specialist
American Utility Services Inc
Fort Worth, United States
01.2021 - 06.2021
- Conducted regular audits of databases, identifying inconsistencies and rectifying discrepancies as required.
- Collaborated with cross-functional teams to establish protocols for consistent data management across departments.
- Reduced errors in data entry by conducting thorough quality checks and implementing robust validation processes.
- Managed high-volume data processing tasks, ensuring timely completion of projects without compromising on quality.
- Located and corrected data entry errors and reported to management.
Ticket Services Assistant
Fort Worth Symphony Orchestra
Fort Worth, United States
11.2019 - 01.2021
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Night Auditor
Marriott International
Fort Worth, United States
09.2019 - 11.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Front Desk Representative
Marriott International
Fort Worth, United States
09.2018 - 09.2019
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
Runner
Marriott International
Dallas/Fort Worth Area
11.2017 - 09.2018
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Promoted a safe work environment by adhering to food handling guidelines and maintaining proper hygiene practices.
Guest Services Associate
Reunion Tower
Dallas/Fort Worth Area
04.2017 - 12.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Faculty-Led Coordinator's Student Assistant
UNT Study Abroad Office
Denton, TX
08.2016 - 05.2017
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Assisted students in navigating the application process, providing guidance on required documentation and deadlines.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Maintained thorough records of all program-related data, including participant information, expenses, and outcomes.
Education
Bachelor of Arts - BA - International/Global Relations
University of North Texas
Denton, TX12-2017
French Language - French Language And Literature
College International De Cannes
Cannes, France 06-2016
Skills
- Claims investigation
- Customer service
- Policy interpretation
- Attention to detail
- Coverage determination
- Teamwork and collaboration
- Critical thinking
- Organizing and prioritizing work
- Records management
- Documentation skills
Timeline
Claim Specialist - WCCS HRU
State Farm
09.2022 - Current
Claims Associate - Auto IRL
State Farm
06.2021 - 09.2022
Data Processing Specialist
American Utility Services Inc
01.2021 - 06.2021
Ticket Services Assistant
Fort Worth Symphony Orchestra
11.2019 - 01.2021
Night Auditor
Marriott International
09.2019 - 11.2020
Front Desk Representative
Marriott International
09.2018 - 09.2019
Runner
Marriott International
11.2017 - 09.2018
Guest Services Associate
Reunion Tower
04.2017 - 12.2017
Faculty-Led Coordinator's Student Assistant
UNT Study Abroad Office
08.2016 - 05.2017
Bachelor of Arts - BA - International/Global Relations
University of North Texas
French Language - French Language And Literature
College International De Cannes