McKaela Harris
Idaho Falls,ID
Summary
Dynamic and results-oriented professional with extensive experience across various roles, including a pivotal position at UPS. Demonstrated expertise in safety awareness and effective communication, ensuring operational excellence and team cohesion. Proven track record of enhancing customer satisfaction and streamlining processes for continuous improvement. Excel in fast-paced environments, showcasing a strong work ethic and problem-solving aptitude.
Overview
7
7
years of professional experience
Work History
Warehouse Cleaner
UPS
Idaho Falls, ID
09.2023 - Current
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Demonstrated leadership skills in managing projects from concept to completion.
Residential House Cleaner
Self Employed
Idaho Falls, ID
07.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Provided excellent house cleaning and maid services to clients.
- Sanitized apartments after move-out or prior to move-in.
- Collected payment for services rendered and provided client with billing receipts.
- Adhered to professional house cleaning checklist.
- Informed and sold clients on additional services.
- Exceeded client expectations to garner future services.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeping Supervisor
Comfort Inn & Suites
Idaho Falls, ID
02.2023 - 07.2023
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Childcare Provider
Little Bubbles Daycare
Idaho Falls, ID
09.2022 - 01.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Front Desk / Sales Receptionist
Pristine Supply
Idaho Falls, ID
11.2022 - 12.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
Phone Sales Representative
ClearLink
Salt Lake City, UT
07.2017 - 08.2019
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
- Completed daily cold calling and outreach to build sales pipeline.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Education
GED -
The Haven
Idaho Falls, IDSkills
- First Aid Training
- Strong Work Ethic
- Safety awareness
- Industrial equipment knowledge
- Attention to Detail
- Professionalism
- Adaptable and Flexible
- Multitasking
- OSHA Compliance
- Effective Communication
- Task Prioritization
- Relationship Building
- Team building
- Written Communication
- Professional Demeanor
- Time management abilities
- Self Motivation
- Continuous Improvement
- Communication and Interpersonal Skills
- Problem-solving aptitude
- Reliability
- Data Entry
- Customer Service
- Documentation And Reporting
- Dedicated Team Player
- Appointment Scheduling
- Presentation Preparation
- Organizing and Categorizing
- File Organization
- Meticulous attention to detail
- Excel spreadsheets
Timeline
Warehouse Cleaner
UPS
09.2023 - Current
Residential House Cleaner
Self Employed
07.2023 - Current
Housekeeping Supervisor
Comfort Inn & Suites
02.2023 - 07.2023
Front Desk / Sales Receptionist
Pristine Supply
11.2022 - 12.2022
Childcare Provider
Little Bubbles Daycare
09.2022 - 01.2023
Phone Sales Representative
ClearLink
07.2017 - 08.2019
GED -
The Haven