Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKaila Hipp

Grand Rapids,MI

Summary

Experienced dispatcher specializing in vehicle tracking and route planning at Powell Relocation Group. Skilled in customer issue resolution and operational efficiency. Notable achievements include significant improvements in service delivery and communication effectiveness.

Overview

4
4
years of professional experience

Work History

Dispatcher

Powell Relocation Group
Grand Rapids, MI
04.2023 - Current
  • Advised personnel about accidents, weather conditions or other hazards.
  • Participated in team meetings discussing changes in procedures or processes.
  • Investigated and resolved customer and vendor issues to retain business.
  • Arranged for repairs to restore service and schedules.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received or prepared work orders.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.

Server

Carolina LowCountry Kitchen
Grand Rapids, MI
06.2021 - 04.2023
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Delivered food orders promptly and courteously.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

High School Diploma -

Forest Hills Public Schools
Grand Rapids, MI
05-2015

Some College (No Degree) - Business

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Vehicle tracking
  • Route planning
  • Data entry
  • Customer communication
  • Operational procedures
  • Problem solving
  • Team collaboration
  • Time management
  • Conflict resolution
  • Delivery coordination
  • Team building
  • Quick thinking
  • Task prioritization

Timeline

Dispatcher

Powell Relocation Group
04.2023 - Current

Server

Carolina LowCountry Kitchen
06.2021 - 04.2023

High School Diploma -

Forest Hills Public Schools

Some College (No Degree) - Business

Grand Rapids Community College

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McKaila Hipp