MCKAULIE MATTESON
Stevensville,MT
Summary
Collaborative and creative individual, offering a polished first impression. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
WHITE CLOVER PHOTOGRAPHY
OWNER
01.2024 - Current
- Have developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expand product offerings by researching market trends and identifying potential growth opportunities.
- Successfully navigate challenging economic conditions by making informed decisions that protected the business's financial stability.
- Manage day-to-day business operations.
PRIVATE NANNY
WATTS FAMILY
08.2023 - 06.2024
- Private nanny for a 6 month old infant.
- Enhanced child's emotional well-being by providing consistent and nurturing care.
- Encouraged social interactions through playdates, group outings, and community events.
- Provided overnight and long-term care while parents were out of town.
- Provided safe transportation to and from doctor appointments, activities, and other events.
- Organized and cleaned home after activities by picking up toys and straightening up nursery.
- Developed strong relationships with parents, maintaining open communication about their child's progress and needs.
SUBSTITUTE TEACHER, K-12
HELENA PUBLIC SCHOOLS
03.2022 - Current
- Completed classroom management and public educational courses for grades K-12.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans left by classroom teacher to continue student education and reinforce core concepts.
BULK MAIL PROCESSING
TOWNE MAILER
12.2022 - 02.2023
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Operated postage meters, mail sealers and labeling machines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
HEALTHCARE CSR
ALLEGIANCE BPM
09.2022 - 12.2022
- Responsible for navigating multiple data entry programs.
- Direct communication with ABPM members and medical providers.
- HIPPA compliant.
- Familiar with multiple workflow processes and procedures.
- Responsible for communicating timely and accurate insurance and account information.
AGENCY MANAGER
BIG SKY NANNY
05.2020 - 07.2022
- Worked remotely as Big Sky Nanny's Manager and main point of contact for all things company related.
- Responsible for navigating full employment process; beginning with marketing and recruitment of nannies, screening and interviewing, onboarding new sitters, to terminations and employee relations.
- Oversaw all Nanny Placements.
- Main point of contact for all nannies (managed 75-100 nannies and sitters across Montana)
- Oversaw development and execution of online babysitter request system.
- Provided guidance and training to nannies and sitters.
- Main point of contact for past and current clients (75-100).
- Established and maintained connections with clients across Montana and out of state.
- Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs.
- Processed and managed all invoices, billing, and payment questions.
- Website management and development.
- Communication skills; both written and oral.
- Established email templates and correspondence outlines for company use.
- Authorized and assessed results for criminal background checks through the State of Montana.
- Responsible for all company marketing, recruiting, and social media content.
- Represented BSN at local job fairs and community events.
ACADEMIC ENRICHMENT OFFICE
UNIVERSITY OF MONTANA
09.2017 - 06.2018
- Technology and software program skills including Word, Excel, Outlook, Internet Research, Banner, Cascade and PowerPoint.
- Maintained compliance with FERPA.
- Counseled students individually to explain educational policies and procedures, helped with registration and connected them to academic enrichment activities.
- Facilitated dialogue between work supervisors and faculty to support students' academic enrichment activities and ensure credit/grades processed appropriately, accurately and timely.
- Answered phones and routed calls and inquiries to appropriate office, program or individual with focus on extending exceptional customer service and confidentiality.
- Managed Academic Enrichment social media accounts and marketed various program events.
Education
ASSOCIATE OF ARTS -
The University of Montana
Missoula, MTSkills
- Staff Management & Hiring Experience
- Nanny Placement Experience
- Strong Written & Verbal Communication Skills
- Needs Assessment
- Establishing & Maintaining Client Relationships
- Call Documentation
- POS Systems & Ordering Platforms
- Customer Service & Assistance
- Administrative & Office Support
- Customer Account Management
- Excellent Attention to Detail & Organizing
- Critical Thinking Skills & Emotional Intelligence
- Promoting Brand & Company Identity
- Extensive Childcare & Nanny Experience
- Relationship Building
- Contract Management
Timeline
WHITE CLOVER PHOTOGRAPHY
OWNER
01.2024 - Current
PRIVATE NANNY
WATTS FAMILY
08.2023 - 06.2024
BULK MAIL PROCESSING
TOWNE MAILER
12.2022 - 02.2023
HEALTHCARE CSR
ALLEGIANCE BPM
09.2022 - 12.2022
SUBSTITUTE TEACHER, K-12
HELENA PUBLIC SCHOOLS
03.2022 - Current
AGENCY MANAGER
BIG SKY NANNY
05.2020 - 07.2022
ACADEMIC ENRICHMENT OFFICE
UNIVERSITY OF MONTANA
09.2017 - 06.2018
ASSOCIATE OF ARTS -
The University of Montana