McKay Cummings
Summary
Dynamic leader with a proven track record at Cafe Zupas, driving a 36% increase in catering sales and decrease of 55% in management turnover through strategic planning and exceptional talent development. Skilled in budget management and mentorship, I excel in fostering high-performing teams and building strong client relationships to achieve ambitious revenue targets.
Overview
6
6
years of professional experience
Work History
Director of Catering Operations/Director of Talent Development
Cafe Zupas
01.2025 - Current
- Increased catering sales by 36% and reduced staff turnover by 55% through strategic team development and client-focused sales initiatives.
- Provide leadership and strategic direction for catering operations across all 81 locations.
- Oversee the recruitment, interviewing, and hiring of catering managers and catering assistant managers.
- Design and implement training programs for catering managers to enhance leadership, sales, and operational skills.
- Establish clear career paths and succession planning within the catering department.
- Work closely with catering sales teams to develop growth strategies and meet revenue targets.
Director of Catering Sales
Cafe Zupas
01.2023 - 01.2025
- Generate and maintain catering sales for corporate, social, and special events.
- Identify and pursue new business opportunities through outbound calls, networking, and client outreach.
- Build and maintain strong relationships with corporate clients, event planners, and vendors.
- Conduct site visits, tastings, and client meetings to ensure expectations are met.
- Generate and maintain catering sales for corporate, social, and special events.
- Identify and pursue new business opportunities through outbound calls, networking, and client outreach.
- Build and maintain strong relationships with corporate clients, event planners, and vendors.
- Conduct site visits, tastings, and client meetings to ensure expectations are met.
Operating Partner
Cafe Zupas
12.2021 - 01.2023
- Set and communicate the restaurant's vision, goals, and long-term objectives.
- Monitor daily, weekly, and monthly financial performance (P&L, labor, COGS).
- Develop and manage budgets, forecasts, and cost-control strategies.
- Recruit, hire, train, and retain high-performing management and staff.
- Develop and execute local marketing initiatives to drive traffic and brand awareness.
General Manager
Culvers
09.2019 - 12.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Science - Biology
Brigham Young University
Provo, UT04-2020
Skills
- Strategic Planning & Visioning
- Data-Driven Decision Making
- Budget & Financial Management
- Root Cause Analysis & Problem Solving
- Mentorship & Staff Development
- Performance Management
- Talent Acquisition & Retention
- High Emotional Intelligence
- Verbal & Written Communication
- Microsoft Office 365 Suite
- Presentation & Public Speaking
- Coaching and Feedback
- Salesforce
- Visionary Thinking
- Results-Oriented
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Director of Catering Operations/Director of Talent Development
Cafe Zupas
01.2025 - Current
Director of Catering Sales
Cafe Zupas
01.2023 - 01.2025
Operating Partner
Cafe Zupas
12.2021 - 01.2023
General Manager
Culvers
09.2019 - 12.2021
Bachelor of Science - Biology
Brigham Young University
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