Mckay Plummer
Orem,UT
Summary
Aspiring Accountant with years of managerial experience, known for productive and efficient task completion. Specialize in staff supervision, budget management, and operational improvement. Proficient in Microsoft Excel, and an effective in communication, problem-solving, and time management to enhance efficiency and harmony.
Overview
8
8
years of professional experience
Work History
Residential House Manager
At Your Home LLC
Orem, UT
01.2021 - Current
- Ensured compliance with local laws regarding residential housing regulations.
- Assisted in developing policies and procedures related to residential life at the property.
- Maintained records of supplies, equipment, and services purchased.
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Resolved tenant complaints promptly and professionally.
- Collaborated with local authorities on matters concerning health and safety regulations within the premises.
- Interfaced with residents to address and resolve complaints or grievances.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Manager
Pier 49 Pizza
Provo, UT
04.2018 - 12.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Shopko
Orem, UT
06.2016 - 01.2017
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Science - Accounting And Business Management
Southern Utah University
Cedar City, UT12-2024
Some College (No Degree) - General Studies
Brigham Young University
Provo, UTSkills
- Excel Spreadsheets Proficiency
- Knowledge of accounting procedures
- Expense Management
- Financial Management
- Crisis Intervention
- Budget Administration
- Employee Scheduling
- Staff Training
- Good communication skills
- Employee engagement
Affiliations
- Have balanced full course load and managerial responsibilities for almost 4 years
- Eagle Scout
References
References available upon request.
Timeline
Residential House Manager
At Your Home LLC
01.2021 - Current
Manager
Pier 49 Pizza
04.2018 - 12.2020
Cashier
Shopko
06.2016 - 01.2017
Associate of Science - Accounting And Business Management
Southern Utah University
Some College (No Degree) - General Studies
Brigham Young University
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