McKayla Stanley
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Always willing and ready to tackle new projects that come my way!
Overview
10
10
years of professional experience
Work History
Lead Specialist
Key Bank
Remote
02.2023 - Current
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement efforts.
- Built a high-performing team from diverse backgrounds through effective leadership techniques such as mentoring, coaching, and performance feedback.
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
Lead Groomer
Pet Supplies Plus
Parma
08.2020 - 04.2023
- Optimized workflow processes within the salon leading to shorter wait times for walk-in clients.
- Increased efficiency within the salon by effectively delegating tasks among team members according to their skill sets.
- Promoted a positive and enjoyable work environment, resulting in low employee turnover rates.
- Managed inventory of grooming supplies and equipment, ensuring optimal functionality for consistent service quality.
- Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
Store Manager
Mr Chicken
Parma
09.2014 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Medical Assistanting
Bryan And Stratton
Parma OHHigh School Diploma -
Beacan Falls High School
Columbus, OH05.2016
Skills
Ive started with KeyBank as a consumer Specialist and since then was moved to the Fraud department trained to handle FCSC and Fraud Hotline calls Ive also accomplished assistanting on coach role with helping teammates on questions they may have when helping clients or on policies and procedures I have also been able to take on supervisor calls after completing training on that I have as well accomplished assisting on FCA (Fraud Case Analysis) chat, when a teammate needs approval or help as far as placing restrictions/removing restrictions, account withdraws as well as account closures
Timeline
Lead Specialist
Key Bank
02.2023 - Current
Lead Groomer
Pet Supplies Plus
08.2020 - 04.2023
Store Manager
Mr Chicken
09.2014 - 08.2020
Associate of Arts - Medical Assistanting
Bryan And Stratton
High School Diploma -
Beacan Falls High School