McKayla Carroll
Des Moines
Summary
Dynamic customer service professional with extensive experience at Walmart, recognized for exceptional conflict resolution and team leadership. Proficient in CRM software and inventory management, I consistently exceed customer satisfaction by delivering knowledgeable support and fostering strong relationships. My proactive approach and critical thinking skills drive operational efficiency and enhance service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Moms Meals
Ankeny
03.2025 - 07.2025
- Processed orders and managed customer accounts efficiently.
- Handled customer complaints and resolved issues promptly.
- Utilized CRM software to track customer requests and feedback.
- Educated customers on product features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints promptly.
PCT
Mercy One Medical Center
Des Moines
09.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Manager
Walmart
Boone
10.2023 - 01.2024
- Supervised daily store operations and ensured compliance with company policies.
- Managed team scheduling and optimized staff allocation for efficiency.
- Trained new associates on customer service standards and store procedures.
- Implemented inventory management practices to maintain stock levels effectively.
- Conducted regular safety inspections to ensure a safe shopping environment.
- Resolved customer complaints swiftly, enhancing overall satisfaction levels.
- Coordinated promotional displays to improve product visibility and sales potential.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Assistant Manager
Taco Bell
Des Moines
04.2023 - 09.2023
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on service standards and procedures.
- Coordinated inventory management and supply ordering processes.
- Ensured compliance with food safety regulations and cleanliness standards.
- Conducted employee evaluations to provide feedback and support development.
- Resolved customer complaints promptly to maintain guest satisfaction levels.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
Nursing Aid - Certified Nursing Assistant
DMACC Central Campus
Des Moines, IA07-2023
High School Diploma -
Newton Senior High School
Newton, IA08-2015
Skills
- CRM software
- Inventory management
- Team leadership
- Customer service
- Conflict resolution
- Employee training
- Medical terminology
- Time management
- Complaint resolution
- Task prioritization
- Call center operations
- Microsoft Excel
- Inbound and outbound calling
- Adaptive team player
- High-energy attitude
- Building rapport
- Critical thinking
- Positive and professional
- Prioritization
Certification
- CNA
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Moms Meals
03.2025 - 07.2025
PCT
Mercy One Medical Center
09.2024 - 02.2025
Manager
Walmart
10.2023 - 01.2024
Assistant Manager
Taco Bell
04.2023 - 09.2023
Nursing Aid - Certified Nursing Assistant
DMACC Central Campus
High School Diploma -
Newton Senior High School
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