McKayla Carter
Fountain,CO
Summary
Proven expertise in front desk operations and office administration, honed at Alpenglow Family Medicine, showcases a commitment to HIPAA compliance and exceptional patient care. Skillfully managed patient scheduling and fostered trust, enhancing customer service experience. Demonstrates adeptness in telephone etiquette and a results-driven approach to maintaining confidentiality and efficiency in fast-paced medical settings. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
7
7
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Alpenglow Family Medicine
01.2021 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Receptionist
The Family Practice
05.2017 - 11.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Associate of Science - General Studies
Pikes Peak Community College
Colorado Springs, CO05.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- HIPAA Compliance
Timeline
Medical Receptionist/Medical Assistant
Alpenglow Family Medicine
01.2021 - 01.2024
Medical Receptionist
The Family Practice
05.2017 - 11.2020
Associate of Science - General Studies
Pikes Peak Community College
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