Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mckayla Coffey

Thorn Hill,TN

Summary

Focused employee with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

5
5
years of professional experience

Work History

Receptionist

Generations ObGyn
Knoxville, TN
04.2024 - 08.2024
  • Greeted visitors and provided them with assistance.
  • Assigned badges to visitors and provided necessary information about the facility.
  • Provided assistance with general inquiries from guests and employees.
  • Maintained accurate records of visitors' check-in and check-out times in logbook system.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Office Manager

Lansing Medical Clinic
Morristown, TN
12.2023 - 04.2024
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Customer Service Representative

Rotech
Morristown, TN
03.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Billing Specialist

East Tennessee Spine and Orthopedic
Morristown, TN
01.2020 - 03.2023
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.

Education

Associate of Applied Science - Health Information Technology

Walter State Community College
Morristown, TN
05-2022

Skills

  • Employee Supervision
  • Billing
  • Contract Administration
  • Administrative Support
  • Office Management
  • Staff Management
  • Customer Service

References

  • Terra Sword - Office Manager - East Tn Spine and Orthopedic (423)579-8561
  • Mattea Gorman - Billing Specialist - East Tn Spine and Orthopedic (423)736-8370
  • Amy Manis - Office Manager - Rotech (423)736-9242

Timeline

Receptionist

Generations ObGyn
04.2024 - 08.2024

Office Manager

Lansing Medical Clinic
12.2023 - 04.2024

Customer Service Representative

Rotech
03.2023 - 12.2023

Billing Specialist

East Tennessee Spine and Orthopedic
01.2020 - 03.2023

Associate of Applied Science - Health Information Technology

Walter State Community College

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