McKayla Collins
Weatherford,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and organization.
I am excellent at communicating with my team as well as customers with the goal of creating a productive and friendly work environment. I maintain a welcoming and down to earth disposition when in the work place and am experienced in handling stressful situations.
Overview
3
3
years of professional experience
Work History
Sales Representative/Cashier
Bath and Body Works
05.2024 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Barista/Cashier
TeaScoop
08.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Receptionist
Jerry Durant Auto Group
02.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
GED -
Conerstone Christian Academy
GranburySkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Organizational skills
- Cleaning skills
- Experience in childcare
- Focusing when under pressure
- Good telephone skills
- Experience handling currency
- Excellent teamwork skills
- Excellent professionalism in the workplace
Painting, creating music, crafts, spending time with friends and family
As a creative person, I enjoy unwinding with paper crafts and painting as well as making music on my violin. I enjoy spending time at home and having dinners and outings with friends and family. I am a very relaxed and lowkey person, who enjoys the comfort and ease of home.
Timeline
Sales Representative/Cashier
Bath and Body Works
05.2024 - 07.2024
Barista/Cashier
TeaScoop
08.2022 - 10.2022
Receptionist
Jerry Durant Auto Group
02.2021 - 09.2021
GED -
Conerstone Christian Academy