Summary
Overview
Work History
Education
Skills
Timeline
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McKayla Gilley

Trevor,WI

Summary

Dynamic professional with a proven track record at Menards, enhancing customer satisfaction and fostering team cohesion. Skilled in customer service and decision-making, I excel in creating positive environments and driving sales growth. Achieved notable repeat business through innovative service strategies, demonstrating strong leadership and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Menards
03.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Host

Grand Geneva
03.2022 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Representative

Kwik Trip
09.2022 - 06.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Cashier

Toys"R"Us
11.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Belvidere North High School
Belvidere, IL
05.2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Employee scheduling

Timeline

Customer Service Representative

Kwik Trip
09.2022 - 06.2023

Host

Grand Geneva
03.2022 - 09.2022

Assistant Manager

Menards
03.2019 - Current

Cashier

Toys"R"Us
11.2017 - 05.2018

High School Diploma -

Belvidere North High School

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McKayla Gilley