McKayla Hines
Springfield ,Missouri
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
Mercy Neurotrauma ICU
11.2020 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Audited charts and reviewed clinical documents to verify accuracy.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Nurse Technician
Mercy Medical ICU And Medical Surgical Unit
08.2018 - 11.2020
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Maintained patient stability by checking vital signs and weight.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
Leasing Assistant
Affiniti Management
08.2017 - 08.2018
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Hostess
JJ's At The Copperpt
02.2014 - 12.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Captain Ron's Bar & Grill
03.2017 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Randy's Frozen Custard
03.2012 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Nursing - Nursing
Western Governer's University
03.2021
Assoicate of Nursing - Nursing
Southwest Baptist University
Bolivar, MO11.2020
Skills
- Critical Care
- Precepting
- Patient Management
- Data Collection
- Emergency Response
- Lab Result Interpretation
- Nursing Staff Leadership
- Team Coordination
- Licensed RN
- Strong Clinical Judgment
- Advanced Cardiac Life Support (ACLS) Certification
Accomplishments
- Values in Actions Award - 2023
Certification
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiopulmonary Life Support
- BLS- Basic Life Support
- TNCC - Trauma Nursing Core Course
- SANE - Sexual Assault Nurse Examiner
Timeline
Registered Nurse
Mercy Neurotrauma ICU
11.2020 - Current
Nurse Technician
Mercy Medical ICU And Medical Surgical Unit
08.2018 - 11.2020
Leasing Assistant
Affiniti Management
08.2017 - 08.2018
Server
Captain Ron's Bar & Grill
03.2017 - 09.2017
Hostess
JJ's At The Copperpt
02.2014 - 12.2017
Cashier
Randy's Frozen Custard
03.2012 - 08.2015
Bachelor of Nursing - Nursing
Western Governer's University
Assoicate of Nursing - Nursing
Southwest Baptist University
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