Mckayla Luck-Burns

Managed over 100 accounts and performed full sales cycle duties, increasing annual sales by 60%. Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Created strategies to develop and expand existing customer sales.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed and implemented marketing plans to increase brand awareness and drive sales.

Exceeded targeted sales goals by as much as 50%. Collaborated with colleagues to exchange selling strategies and marketing information. Planned and organized routes within territory to maximize efficiency and time in the field. Responded to all customer inquiries in a timely manner.

• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product information with confidence and educated consumers about company.
• Planned future sampling opportunities and special events.

• Analyzed web traffic for performance and practiced search engine optimization to maximize efforts in creating brand awareness.

• Managed social media accounts and campaigns with brand ambassadors.

• Researched and developed creative content for their website to promote the brand in the market.

• Helped generate and compile new leads for potential client growth.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Scheduled and directed staff in daily work assignments to maximize productivity.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Processed payments and updated accounts to reflect balance charges.

• Maintained daily calendars, set appointments with clients and planned daily office events.

• Scheduled and confirmed appointments.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.