McKayla Maddox
Eagle Point,OR
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
6
6
years of professional experience
Work History
Daycare Teacher
Cubhouse Preschool
Central Point, OR
02.2024 - Current
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Taught children foundational skills in colors, shapes and letters.
Medical Billing Specialist
Complete Care Chiropractic Clinic
Eagle Point, OR
04.2023 - Current
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
Collector/Customer Service
the Quave Clinic
Medford, OR
03.2020 - 04.2022
- Managed customer accounts by obtaining payment information and updating records.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Verified customer account balances and processed payments accordingly.
Debt Collection Specialist
Lithia
Medford, OR
06.2018 - 09.2019
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Maintained accurate records of all collections activities and progress.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06-2016
Skills
- Lesson Planning
- Behavior Modeling
- Activity Planning
- Housekeeping
- Excel proficiency
- Social Skills Development
- Supply Management
- Strong computer skills
- First Aid Training
- Excellent communication skills
- Socialization techniques
- Positive and cheerful
- Certified in Early Childhood Education
- Creative learning strategies
- First aid and CPR certified
- Reliable
- Strong Work Ethic
- Childcare management software programs
References
References available upon request.
Timeline
Daycare Teacher
Cubhouse Preschool
02.2024 - Current
Medical Billing Specialist
Complete Care Chiropractic Clinic
04.2023 - Current
Collector/Customer Service
the Quave Clinic
03.2020 - 04.2022
Debt Collection Specialist
Lithia
06.2018 - 09.2019
High School Diploma -
Eagle Point High School
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