Summary
Overview
Work History
Education
Skills
Timeline
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Mckayla Malett

Mayhill,NM

Summary

Dynamic and results-oriented professional with a proven track record at Veteto Vision, adept in customer service and time management. Leveraged expertise in multi-line telephone systems and relationship building to enhance client satisfaction and streamline office operations. Achieved significant reductions in patient no-show rates through effective scheduling and appointment confirmation strategies.

Professional caregiver with strong track record of fostering safe, nurturing environments for children. Adept at supporting developmental milestones and creating engaging, educational activities. Known for effective collaboration with parents and adapting to meet changing needs. Reliable, patient, and skilled in managing multiple responsibilities while ensuring optimal care and well-being.

Experienced with deep cleaning techniques and efficient organization methods to create spotless and welcoming spaces. Utilizes effective cleaning products and equipment to ensure hygienic environments. Knowledge of time management and prioritization to complete tasks swiftly and thoroughly.

Experienced with handling cash transactions efficiently and providing excellent customer service. Utilizes strong organizational skills to maintain clean and orderly workspaces. Knowledge of retail operations and effective communication techniques.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Veteto Vision
07.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Maintained current and accurate medical records for patients.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.

Store Cashier

Mayhill Country Store
03.2022 - 06.2024
  • Operated cash register and managed payment processing.
  • Educated customers about promotions and store policies.
  • Processed returns and exchanges following store policies.
  • Stocked shelves and ensured products were neatly displayed.
  • Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
  • Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
  • Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
  • Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
  • Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

House Cleaner

Stacy Hobson
05.2023 - 07.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Adhered to professional house cleaning checklist.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Private Nanny

Rachel Baize
05.2021 - 12.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Assisted with light housekeeping duties as well as running errands.

Education

GED -

New Mexico State University Alamogordo New Mexico
Alamogordo, NM
05-2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • Hospitality services
  • Sensitive information handling
  • Work prioritization
  • Initiative-taking
  • Confidentiality handling
  • Multi-line telephone systems
  • Conflict management
  • Call forwarding
  • Strategic planning
  • Multitasking and organization
  • Decision-making
  • Client communication
  • Email correspondence
  • Appointment confirmation
  • Customer assistance and interaction
  • Punctual and reliable
  • Call answering and routing
  • Courteous and professional
  • Relationship building
  • Greeting and seating clients

Timeline

Front Desk Receptionist

Veteto Vision
07.2024 - 08.2024

House Cleaner

Stacy Hobson
05.2023 - 07.2023

Store Cashier

Mayhill Country Store
03.2022 - 06.2024

Private Nanny

Rachel Baize
05.2021 - 12.2022

GED -

New Mexico State University Alamogordo New Mexico

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Mckayla Malett