Summary
Overview
Work History
Education
Skills
Timeline
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McKayla McCullough

Olympia

Summary

Dynamic New Patient Coordinator at Leone & Vaughn Orthodontics with a proven track record in enhancing patient satisfaction through efficient scheduling and exceptional customer service. Skilled in HIPAA compliance and strong organization, Successfully enhancing patient interactions from the first conversation to seeing the patient in the office. Strong independent worker and team player. I believe in constant growth and development in the workplace and in my own skills.

Overview

7
7
years of professional experience

Work History

New Patient Coordinator

Leone & Vaughn Orthodontics
06.2021 - Current
  • Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
  • Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
  • Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
  • Established relationships with local healthcare providers, improving referral rates and expanding the practice's network
  • Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
  • Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
  • Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
  • Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of patient interactions, streamlining communication efforts between various departments.
  • Completed timely documentation in patient care software.

Before and After School Care

Renton Christian School
05.2018 - 06.2021
  • Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
  • Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
  • Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
  • Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.

Education

Bachelor of Arts - Organizational Management

Northwest University
Kirkland, WA
12-2021

Associate of Arts - Ministry Leadership

Northwest University
Kirkland, WA
05-2019

Skills

  • HIPAA compliance

  • Strong organization

  • Patient scheduling

  • Appointment setting

  • Customer service

  • Attention to detail

  • Multitasking

  • Patient care

  • Organizational skills

  • Patient documentation

  • Patient registration

Timeline

New Patient Coordinator

Leone & Vaughn Orthodontics
06.2021 - Current

Before and After School Care

Renton Christian School
05.2018 - 06.2021

Bachelor of Arts - Organizational Management

Northwest University

Associate of Arts - Ministry Leadership

Northwest University

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