McKayla Morris
Fort Worth,TX
Summary
Proven to excel in high-volume dining environments, I enhanced guest satisfaction at Cracker Barrell Old Country Store by leveraging exceptional customer service and memory retention skills. Skillfully managed multiple tables and collaborated for efficient workflows, significantly improving guest experiences without compromising service quality.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
07.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.
Host
54th Street Restaurant & Drafthouse
08.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Fossil Ridge High School
Keller, TX05.2023
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Memory retention
- High-volume dining
Languages
Japanese
Limited Working
Korean
Limited Working
Timeline
Server
Cracker Barrell Old Country Store
07.2023 - 04.2024
Host
54th Street Restaurant & Drafthouse
08.2021 - 01.2022
High School Diploma -
Fossil Ridge High School