Mckayla Nelson
Summerville
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Motel 6 Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and financial transaction accuracy. Skilled in guest relations and adept at fostering loyalty, contributing to a welcoming atmosphere and maintaining high standards of service.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Motel 6 Hotel
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Sales Associate
Parkers
07.2022 - 12.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
CAP 2 Associate
Walmart
01.2019 - 07.2022
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
Education
GED -
Trident Technical College
Charleston, SC04-2024
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Financial transactions
- Flexible schedule
- Payment processing
- Guest orientation
- Food and beverage area setup
Accomplishments
- Achieved my GED by completing 4 months at trident tech.
Certification
- Warehouse Training - 3 years
Languages
English
Full Professional
Timeline
Guest Service Representative
Motel 6 Hotel
04.2024 - Current
Sales Associate
Parkers
07.2022 - 12.2025
CAP 2 Associate
Walmart
01.2019 - 07.2022
GED -
Trident Technical College
Similar Profiles
Samuel MartinezSamuel Martinez
Cleaner at Motel 6 HotelCleaner at Motel 6 Hotel
Shalarwn CooperShalarwn Cooper
Cashier at Motel 6 HotelCashier at Motel 6 Hotel
Rebecka MatosRebecka Matos
Front Desk Receptionist at Motel 6 HotelFront Desk Receptionist at Motel 6 Hotel