McKayla O'Connor
Summary
Dependable, self-motivated professional who is driven for excellence with a proactive mindset. Seeks opportunities to grow with company and to provide conscientious, committed service for a job well done.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HUD Specialist
Cook Properties
Rochester, NY
03.2024 - 10.2024
- Evaluate construction sites to create zoning and permitting documents in the context of property redevelopment.
- Operated a variety of machinery and tools safely and efficiently
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Managed time effectively to ensure tasks completed on schedule and deadlines met.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated closely with team to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
Medical Courier
Mobile Network 24
Brandon, FL
02.2022 - 01.2024
- Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Adhered to HIPAA regulations when handling sensitive materials.
- Complied with all local, state, and federal regulations regarding the transport of medical materials, including DOT standards.
- Maintained adherence to stringent delivery deadlines.
- Performed regular maintenance checks on vehicles, such as changing oil and checking tire pressure, to ensure operational safety.
- Maintained a clean, valid driver's license and insurance at all times.
- Followed established protocols when transporting hazardous materials.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Automotive Key Specialist
Mr. Keys Locksmith
Rochester, NY
04.2021 - 02.2022
- Answered incoming calls, gathered information to dispatch technician to customer location.
- Identified needs of customers promptly and efficiently and ensured high level of customer satisfaction.
- Answered all questions and provided excellent communication.
- Maintained calm and pleasant demeanor under stressful circumstances.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
General Manager
U-Haul Moving and Storage
Rochester, NY
09.2016 - 06.2019
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Supervised employees through planning, assignments, and direction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, payroll and reports.
- Administered employee discipline through verbal and written warnings.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Recognized by management for providing exceptional customer service.
Education
High school diploma -
Rush Henrietta Senior High School
Henrietta, NY06-2011
Skills
- Customer service
- Business Management
- Leadership
- Strategic Planning
- Detail-Oriented
- Communication
- Problem solving
- Visualization
- Time management
- Endurance
- Collaboration
- Heavy Equipment Operation
- Punctuality
- Dependable
- Adaptable
- Optimistic Mindset
Certification
- Certified Forklift Operator
- Driver's License
Timeline
HUD Specialist
Cook Properties
03.2024 - 10.2024
Medical Courier
Mobile Network 24
02.2022 - 01.2024
Automotive Key Specialist
Mr. Keys Locksmith
04.2021 - 02.2022
General Manager
U-Haul Moving and Storage
09.2016 - 06.2019
High school diploma -
Rush Henrietta Senior High School
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