McKayla Oros
Farmington,NM
Summary
Business Administration student with experience across logistics, inventory operations, sales, customer service, and hands-on employee training. Recognized for strong sales results, operational reliability, and teamwork.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Delivery Associate
TRAD Logistics (Amazon Delivery Service Partner)
03.2025 - Current
- Managed high-volume delivery routes, prioritizing safety, time management, accuracy, and customer satisfaction.
- Trained new delivery associates through ride-along sessions, ensuring understanding of route navigation, delivery procedures, and operational standards.
- Supported team productivity by assisting fellow drivers with route completion and effective workload management.
- Earned the Frontrunner of the Month award (November 2025) due to outstanding performance and contributions to the team.
Product Flow Specialist
Best Buy
05.2024 - 11.2025
- Coordinated warehouse workflows, managed merchandise replenishment, organized incoming shipments, and streamlined stock organization.
- Coordinated tasks among team members to enhance workflow efficiency. and collaborated with management and coworkers to maintain efficient operations.
- Used computerized inventory systems to track merchandise, verify shipment records, and investigate discrepancies.
- Assisted customers with tailored product recommendations, guided them through memberships, and explained financing options.
Retail Sales Associate
Market Source / Target Tech
11.2023 - 05.2024
- Consistently met or exceeded individual and team sales goals through consultative selling and wireless activations.
- Educated customers on prepaid and postpaid plans, pricing, upgrades, and protection options to enhance informed decision-making.
- Resolved activation and device issues by coordinating with retail and wireless service partners to ensure customer satisfaction.
Sales Advisor / Verizon Specialist
Best Buy
08.2022 - 01.2024
- Consistently exceeded sales goals and received positive management feedback on sales performance.
- Advised customers on mobile devices and wireless plans, enhancing their purchasing decisions and satisfaction.
- Supported device setup, troubleshooting, and account activations, contributing to improved customer retention.
Crew Member
McDonald's
06.2019 - 07.2022
- Trained and guided coworkers on service procedures and daily operations, enhancing team knowledge and performance.
- Coordinated customer service, cash handling, and task management during high-volume shifts to ensure smooth operations.
- Prepared McDonald’s menu items following kitchen and food safety standards.
- Operated cash register and POS system for front counter orders.
- Took drive-thru orders and relayed requests to kitchen staff.
Education
BBA - Finance / Operations
University of New Mexico
Albuquerque, NM12-2028
Associate of Arts - Business Administration
San Juan College
Farmington, NM12-2026
General Education Certificate -
San Juan College
Farmington, NM12-2025
High School Diploma -
San Juan College High School
Farmington, NM12-2020
Skills
- Route Optimization
- Route Planning
- Shipment Verification
- Records Accuracy
- Inventory Systems
- Customer Service
- Consultative Sales
- POS Systems
- Employee Training
- Team Coordination
- Microsoft Office basics
RECOGNITION & LEADERSHIP
Frontrunner of the Month, TRAD Logistics — November 2025, Selected for new-hire ride-along training at TRAD Logistics; informally trained and guided coworkers at McDonald's.
Certification
- Certificate of General Education
Timeline
Delivery Associate
TRAD Logistics (Amazon Delivery Service Partner)
03.2025 - Current
Product Flow Specialist
Best Buy
05.2024 - 11.2025
Retail Sales Associate
Market Source / Target Tech
11.2023 - 05.2024
Sales Advisor / Verizon Specialist
Best Buy
08.2022 - 01.2024
Crew Member
McDonald's
06.2019 - 07.2022
BBA - Finance / Operations
University of New Mexico
Associate of Arts - Business Administration
San Juan College
General Education Certificate -
San Juan College
High School Diploma -
San Juan College High School