MCKAYLA SAMPSON
Vancouver,WA
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Emphasizes the importance of quilty, positivity and commitment in both team and independent projects. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Buy Center Specialist
Dick Hannah
07.2024 - Current
- Evaluated vehicle conditions to determine fair market value and facilitate profitable purchases.
- Negotiated purchase agreements with sellers to secure optimal pricing on used inventory.
- Collaborated with sales team to ensure alignment on inventory needs and pricing strategies.
- Mentored junior buyers on effective negotiation tactics and market analysis techniques.
- Contributed to a positive workplace culture by actively participating in team meetings, sharing insights about market trends, and offering support where needed.
- Conducted thorough research on each vehicle's history using Carfax reports and other resources to minimize potential risks associated with acquisitions.
- Managed all aspects of purchasing documentation accurately and efficiently, ensuring seamless transactions between buyers, sellers, and the dealership.
Beauty Sales/Services: Customer Services and Consulting
Palm Beach Tan
11.2023 - 07.2024
- Consulting with new and returning clients on products and services to best fit their needs.
- Book keeping skills including a daily sales/services log, detailed client notes such as preferences, services and product history.
- Creating product/service portfolios for more detailed and targeted cliental marketing.
- Logging of daily goals and sale reports in order to meet weekly quotas.
- Worked flexible hours across night, weekend, and holiday shifts.
- Salon maintenance, upkeep and communications including formal IT requests, new hire communications and salon director correspondence.
Associate and Staff Trainer: Customer Service in the Washington, Oregon area
The Cleaning Authority
06.2021 - 11.2023
- Training new-hires on daily processes, customer service, Covid-19 protocols and timesheet entry for i-Team.
- Traveling representative and customer service associate all over Washington and Oregon.
- Bookkeeping skills including a daily mileage log, hours spent at each location, detailed client notes such as specific preferences, complaints/reviews, payment methods/records including cash and or check information.
- Validate client payments and track payment processing while logging detailed payment methods.
- End of day refilling/restocking of supplies and thorough sanitation of equipment and work vehicles.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Associate
Sportsmans Warehouse
10.2020 - 11.2021
- Provide detailed information on any and all products for customers while completing daily tasks to maintain a clean and organized department.
- Learned and provided inventory and product knowledge to raise store sales, drive department success and financial goals.
- Replenishing planning, merchandise evaluation and inventory intake using a provided online barcode system.
- Back-up assistance for tasks as assigned by management, including assisting in other departments and for call ins and schedule changes as needed.
- Performed large projects beyond assigned tasks thus leading to a more successful representation at local site, exceeding management expectations.
- Weekly documentation and discarding of perishable items.
- Resolved customer complaints swiftly, fostering positive relationships and promoting brand loyalty.
Lead Office Associate and Business Analyst
4M4 Solutions
09.2019 - 10.2020
- Organized and created detailed client notes and schedule planning.
- Created reports, documents, and visualizations to describe and understand business performances.
- Made myself available to work on any projects I might be needed for and I am always seeking more responsibility.
- Well known for helping my superiors with tasks and projects on my own initiative.
- Gathered and analyzed data for potential business opportunities.
- Collaborated with management to establish operational goals and objectives.
- Coordinated office events and meetings, promoting a positive work environment and fostering collaboration among team members.
Rental Service Associate
Royal LePage Merritt Real Estate
06.2015 - 06.2016
- Prepared/staged homes for sales and showings.
- Job sizes ranged from studio apartments to three story homes and varied in location.
- Reorganization/cleaning of properties both within and outside of the home. Such as yard management, furniture replacement or staging.
- Supply management such as providing my own cleaning materials and other necessary tools.
- Provided detailed damage reports for each location in order to assess client damage deposit reimbursements.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Education
Associate of Arts - Liberal Arts
Clark College
WA11.2025
High School Diploma - undefined
La Center High School
La Center, WA01.2018
Skills
- Sales/Customer consulting
- Impeccable customer service
- Adaptable and driven
- Innovative problem solver
- Proficient Business analyst
- Financial analysis and reporting
- End-of-day financial logging
- Inventory management
- Team-Oriented Leadership
- Effective negotiation techniques
- Vehicle valuation
- Collaborative sales strategies
- Client consultation
- Employee training
- Client relationship management
Certification
- Six Child Care Course Certificates | Washington State Department of Children, youth, and Families
- Washington State Food Safe Card | Clark County Food Safe (Online)
Timeline
Buy Center Specialist
Dick Hannah
07.2024 - Current
Beauty Sales/Services: Customer Services and Consulting
Palm Beach Tan
11.2023 - 07.2024
Associate and Staff Trainer: Customer Service in the Washington, Oregon area
The Cleaning Authority
06.2021 - 11.2023
Customer Service Associate
Sportsmans Warehouse
10.2020 - 11.2021
Lead Office Associate and Business Analyst
4M4 Solutions
09.2019 - 10.2020
Rental Service Associate
Royal LePage Merritt Real Estate
06.2015 - 06.2016
High School Diploma - undefined
La Center High School
Associate of Arts - Liberal Arts
Clark College